At a Glance
- Tasks: Provide top-notch service, manage helpdesk queries, and coordinate meetings with flair.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, complimentary lunch, gym access, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a supportive team environment.
- Why this job: Make a real impact by enhancing workplace experiences and building strong relationships.
- Qualifications: Experience with CAFM systems and a can-do attitude are essential.
The predicted salary is between 22950 - 28050 £ per year.
We're looking for a Service Desk Coordinator to join our small team Rapport Ambassadors, working closely with our prestigious client to keep everything running smoothly behind the scenes. This role is all about efficiency, professionalism and great service. You'll be the go-to person for helpdesk queries, ensuring requests are logged, tracked and resolved with accuracy and care. You'll work hand-in-hand with the client's teams, building strong relationships and keeping communication clear so everyone feels supported and informed. If you thrive in a structured environment, enjoy solving problems, and have experience using CAFM systems, this could be a fantastic fit. It's a role where your organisation, calm approach and attention to detail genuinely make a difference, both to the client and to the wider workplace experience.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary lunch on-site while on duty; and complimentary access to the on-site gym.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
- Provide warm, proactive service to all building users, ensuring every interaction feels professional and helpful.
- Coordinate meeting room bookings and arrange catering to support smooth, well-planned meetings.
- Work closely with internal teams to refine processes and enhance overall service delivery.
- Support reception with refresher training to ensure seamless holiday cover.
- Manage helpdesk tickets, keeping all requests accurate, up to date and resolved quickly.
- Follow up on outstanding issues so nothing slips through the cracks.
- Create weekly helpdesk reports to track activity, trends and service performance.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Bring a can-do attitude and always look for practical, positive solutions.
- Thrive in a fast-paced environment, staying calm and focused when things get busy.
- Be a supportive team player who helps colleagues and contributes to a great workplace atmosphere.
- Use CAFM systems confidently and feel comfortable navigating digital workflows.
- Handle data and Excel with ease to keep reports clear and accurate.
- Show strong attention to detail so nothing gets missed and every task is completed properly.
About the Company: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Service Desk Coordinator in London employer: Rapport
At Rapport, we pride ourselves on creating an exceptional workplace experience, and as a Floor Host Supervisor in the vibrant Canary Wharf, you'll be part of a dynamic team that values diversity and collaboration. We offer flexible working hours to accommodate client needs, alongside opportunities for personal and professional growth within a supportive environment. Join us to not only enhance your career but also to contribute to a culture that prioritises employee well-being and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport:Your cover letter is your chance to shine! Tell us why you want to work at Rapport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport!
How to prepare for a job interview at Rapport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
