At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and manage exciting corporate events.
- Company: Join Rapport, an award-winning guest services company that values people and inclusivity.
- Benefits: Enjoy exclusive discounts, wellness programmes, and extensive career development opportunities.
- Other info: Be part of a supportive culture that empowers you to thrive and grow.
- Why this job: Make a real impact by leading a passionate team and enhancing guest satisfaction.
- Qualifications: Experience in hospitality leadership and corporate event management is essential.
The predicted salary is between 48000 - 55000 £ per year.
Are you an experienced hospitality leader who enjoys bringing out the best in people and creating memorable guest experiences? We are looking for a Deputy Guest Experience and Events Manager to lead a busy workplace hospitality operation. This is a varied, hands-on role covering guest services, meetings, conferences and corporate events.
You will support a large, established team, making sure day-to-day operations run smoothly while continuing to develop the service. You will be someone who is visible, approachable and comfortable balancing people leadership with operational responsibilities.
What the role involves:
- Leading, motivating and supporting a large, diverse guest services and events team.
- Creating a welcoming, professional and consistent experience for guests and colleagues.
- Overseeing the smooth running of reception, meeting room, reservations and event services.
- Planning and delivering corporate meetings, conferences and events.
- Managing rotas, payroll submissions, operational systems and service reporting.
- Working closely with internal departments, service partners and external suppliers.
- Coaching and developing team members through regular feedback, appraisals and performance reviews.
- Maintaining clear procedures and ensuring company, health and safety, and operational standards are followed.
- Identifying opportunities to improve the service and supporting wider operational projects.
- Acting as a positive ambassador for Rapport and representing our values through everything you do.
What we're looking for:
- Experience leading a Guest Services, Front of House, workplace hospitality or corporate events team.
- Strong experience planning and delivering corporate events and conferences.
- A supportive and engaging leadership style, with a genuine interest in developing people.
- The confidence to manage a busy operation and balance several priorities at once.
- Strong organisational skills and excellent attention to detail.
- Experience with rotas, operational planning, systems and reporting.
- A warm, professional and down-to-earth approach.
- The ability to build positive working relationships with colleagues, stakeholders and service partners.
- A proactive mindset and the confidence to solve problems calmly and effectively.
- A natural connection with our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
What you'll receive:
- Financial benefits: Exclusive travel and grocery discounts, cash rewards and life assurance.
- Future security: A contributory pension scheme.
- Health and wellbeing: Wellness programmes, an Employee Assistance Programme and access to digital GP services.
- Career development: Extensive learning, development and progression opportunities.
- Recognition: The opportunity to be recognised through our WOW Awards.
- Community support: One paid day each year to support a cause that matters to you.
About Rapport:
Rapport is an award-winning guest services company that puts people at the heart of everything we do. We believe that brilliant service starts with happy, supported and empowered teams. We are committed to creating an inclusive workplace where everyone has the opportunity to develop and thrive. As a Disability Confident Employer, we welcome applications from people of all backgrounds and abilities.
Deputy Guest Experience and Events Manager in London employer: Rapport
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. Located at the Canada Water site, team members benefit from a supportive environment that encourages growth through hands-on experience in service management and leadership. With a focus on collaboration and a commitment to delivering outstanding customer experiences, Rapport provides unique opportunities for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Guest Experience and Events Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rapport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rapport
Don't be shy about reaching out to Rapport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Guest Experience and Events Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rapport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rapport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
