At a Glance
- Tasks: Deliver exceptional guest experiences and support workplace operations in a dynamic environment.
- Company: Join the award-winning Rapport team at a prestigious multinational law firm.
- Benefits: Enjoy travel discounts, health club access, daily catering allowance, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a diverse workplace.
- Why this job: Make a real impact while developing your skills in a vibrant, supportive team.
- Qualifications: Experience in customer service or front-of-house roles is preferred.
The predicted salary is between 40359 - 40359 £ per year.
Join our vibrant Rapport team as a Client Services Assistant!
The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.
We have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf.
You will join a diverse team of 18 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop.
This is a dynamic, front-facing role that combines reception duties, workplace support, administrative responsibilities, switchboard operations, and event coordination.
The position plays a key role in creating a professional first impression, supporting the day-to-day running of the workplace, managing communications effectively, and contributing to the successful delivery of both internal and client-facing events.
- Type of Contract: Full-time, Permanent
- Hours: 40 hours per week (shift rota basis; 7:30 AM and 8 PM, Monday – Friday)
- Ideal start date: 4th of January 2027
What will you get?
- Financial
Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
PLUS, A daily catering allowance, free access to the onsite health club (classes, squash court and swimming pool), subsidised onsite hair salon, and free onsite uniform dry cleaning.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Key Responsibilities
- Deliver a seamless guest experience by welcoming visitors, employees, clients, and event attendees, ensuring a professional and positive first impression.
- Provide reception cover as required, taking ownership of reception areas and managing the end-to-end guest journey.
- Handle incoming calls through the client switchboard, responding to enquiries professionally and directing calls accurately and efficiently.
- Support client floor operations by greeting and assisting guests, escorting visitors to meeting rooms, managing meeting room requirements, and ensuring a high standard of hospitality and presentation.
- Support workplace operations across working floors by responding to daily occupier requests, coordinating maintenance issues, reporting faults, and liaising with relevant service providers to ensure timely resolution.
- Conduct regular inspections of reception areas, meeting rooms, and working floors to ensure high standards of cleanliness, presentation, and operational readiness are maintained.
- Manage meeting room bookings and related administrative tasks using the Condeco platform.
- Support the planning, setup, delivery, and breakdown of internal and client-facing events, ensuring a smooth and professional experience for attendees.
- Work closely with service partners, contractors, Facilities Management, and Business Operations teams to coordinate daily activities and resolve workplace issues.
- Maintain compliance with all site procedures, service standards, health and safety requirements, and operational protocols.
What We’re Looking For
- Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Previous experience in corporate reception, luxury hospitality, workplace experience, facilities support, customer service, or a similar front-of-house role.
- Experience operating a busy switchboard or managing high volumes of telephone enquiries.
- Experience supporting workplace operations, including coordinating maintenance requests and responding to occupier enquiries.
- Experience assisting with the planning and delivery of internal and client-facing events.
- Strong administrative skills.
- Experience using meeting room booking systems (e. g., Condeco or similar platforms) is desirable.
- Ability to build effective working relationships with clients, contractors, service partners, and internal stakeholders.
- Strong organisational skills with excellent attention to detail.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally.
As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.
We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team.
We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time.
Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background.
We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying.
Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
Client Services Assistant in London employer: Rapport
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. Located at the Canada Water site, team members benefit from a supportive environment that encourages growth through hands-on experience in service management and leadership. With a focus on collaboration and a commitment to delivering outstanding customer experiences, Rapport provides unique opportunities for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport:Your cover letter is your chance to shine! Tell us why you want to work at Rapport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport!
How to prepare for a job interview at Rapport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
