At a Glance
- Tasks: Welcome clients and visitors with warmth and professionalism while managing front-of-house operations.
- Company: Join Rapport, a multi-award-winning company in guest services.
- Benefits: Enjoy travel discounts, free lunch, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a supportive culture.
- Why this job: Be part of a dynamic team delivering exceptional service in a prestigious banking environment.
- Qualifications: Strong English skills, detail-oriented, and experience in hospitality preferred.
The predicted salary is between 32960 - 32960 € per year.
Join Rapport as a highly professional Dedicated Network Receptionist. Be part of the team representing a renowned banking client based in Bishopsgate. In this role, you will contribute to creating a warm, sophisticated, and effortless experience for everyone who walks through the door. As part of a team of 15 Rapport Ambassadors, you'll work closely with colleagues to deliver a first-class front-of-house service.
However, as a Network Team Ambassador, you may be asked to work on rotation at different Rapport sites at any point (e.g., London's West-End, City of London, Canary Wharf, Greater London area, and within the M25).
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota between 7 AM and 9 PM, as per business needs)
Salary: £32,960 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, Free lunch for all Rapport Ambassadors!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Provide a warm, polished, and professional welcome to all clients and visitors.
- Coordinate meeting room bookings, catering arrangements, and room set-ups to ensure seamless delivery.
- Act as the first point of contact for visitors, representing our client's brand through genuine engagement, exceptional service, and attention to detail.
- Collaborate closely with colleagues and service partners to maintain a consistent, high-quality front-of-house experience.
- Manage the visitor arrival process, including registration and liaison with hosts to ensure smooth check-ins.
- Handle incoming calls and correspondence with clarity, discretion, and professionalism.
- Anticipate guest needs and consistently deliver service that exceeds expectations.
- Maintain accurate and up-to-date administrative records and reports.
- Respond to guest requests promptly and thoughtfully, providing effective solutions.
- Deliver discreet, attentive service to VIP guests, ensuring comfort and confidentiality at all times.
- Represent both Rapport and our client with confidence, elegance, and professionalism throughout every interaction.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Present yourself with confidence, authenticity, and a high level of professionalism.
- Bring a bubbly, engaging attitude; positivity is key within this team.
- Build strong, genuine relationships with clients, colleagues, and guests.
- Be detail-focused, proactive, and adaptable in a fast-paced environment.
- Demonstrate passion and pride in consistently delivering exceptional service.
- Balance creativity with structure, showing initiative while working effectively as part of a team.
- Possess strong English skills and solid working knowledge of Microsoft Office.
- Ideally have experience in luxury, corporate, or five-star hospitality settings.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Dedicated Network Receptionist in Islington employer: Rapport
At Rapport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values professionalism and teamwork. As a Dedicated Network Receptionist in Bishopsgate, you'll enjoy a range of benefits including exclusive discounts, wellness programmes, and opportunities for personal and professional growth, all while contributing to a warm and sophisticated environment for our esteemed banking client. Join us to be part of a supportive team that celebrates excellence and encourages community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Network Receptionist in Islington
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups where you can connect with people in the hospitality sector. You never know who might be looking for a Dedicated Network Receptionist just like you!
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to share who you are and what you bring to the table. A confident introduction can make all the difference in landing that dream job.
✨Tip Number 3
Follow up! After meeting someone or applying, drop them a quick message to express your interest. It shows initiative and keeps you on their radar. Plus, it’s a great way to build rapport!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Dedicated Network Receptionist in Islington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at Rapport.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that demonstrate your ability to provide exceptional service and create a warm atmosphere.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Rapport
✨Know the Company Inside Out
Before your interview, take some time to research Rapport and their values. Understand their commitment to exceptional service and how they create a warm, sophisticated experience for clients. This knowledge will help you align your answers with their expectations.
✨Showcase Your People Skills
As a Dedicated Network Receptionist, your ability to engage with clients and colleagues is crucial. Prepare examples of how you've built strong relationships in previous roles. Highlight your bubbly attitude and how you’ve gone above and beyond to deliver exceptional service.
✨Demonstrate Attention to Detail
In this role, attention to detail is key. Be ready to discuss how you manage tasks like coordinating meeting room bookings or handling guest requests. Share specific instances where your proactive approach made a difference in a fast-paced environment.
✨Practice Professionalism and Confidence
During the interview, present yourself with confidence and authenticity. Dress smartly and maintain a professional demeanor. Remember, you’re not just representing yourself but also the Rapport brand, so embody their values throughout the conversation.
