At a Glance
- Tasks: Provide top-notch customer service and support daily operations in a vibrant office.
- Company: Join the award-winning Rapport team at a Fortune Global 500 company.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible hours with a supportive, people-first culture.
- Why this job: Be the first point of contact and make a real impact every day!
- Qualifications: Great interpersonal skills and a passion for delivering high standards.
The predicted salary is between 32500 - 32500 € per year.
We are looking for a Customer Service Coordinator to join our awarding winning Rapport team. You will be based in one of our client's fantastic offices in Shoreditch. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.
Please ensure you read the below overview and requirements for this employment opportunity completely. You will play a crucial role in providing excellent service to clients and customers, looking after your own office and ensuring all Customer Service duties are carried out to the highest standards. You will be the main point of contact at the office, covering and supporting different projects, organising events and looking after the day-to-day operations. This is the ideal role for someone who has an incredible ability to spark immediate Rapport, takes responsibility and takes a proactive approach towards tasks.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Salary: £32,500 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- Covering all customer service duties at the office, always providing a top experience and service to all clients.
- Assisting in meeting and greeting stakeholders, and providing in-room assistance as necessary in meeting rooms.
- Being the first point of contact for the client, having a helpful and approachable attitude, ensuring the smooth running of day-to-day operation.
- Supporting with the resolution of any logistical and technical issues, and escalating them as appropriate to the relevant teams.
- Completing regular audits, where requested.
- Proactively dealing with enquiries and requests in person, via telephone, radio, email, or Teams in a timely manner.
- Supporting with other ad-hoc duties as required.
The Ideal Candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be highly organised, self-confident, with passion for delivering high standard service and going the extra mile.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
- Be flexible and comfortable with swift changes in the day-to-day operations.
- Have a positive, can-do attitude and understand professional etiquette.
- Possess a high level of attention to detail and the ability to act both proactively and intuitively.
- Be able to work independently and as part of the team.
- Ideally have previous experience in customer service in a similar environment (e.g. 5* hotel or corporate background).
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Customer Service Coordinator in Islington employer: Rapport
As a Customer Service Coordinator at Rapport, you will join an award-winning team within a Fortune Global 500 company located in the vibrant area of Shoreditch. Our people-first culture fosters personal and professional growth, offering extensive learning opportunities, wellness programmes, and community engagement initiatives, all while celebrating excellence through our WOW Awards. With a commitment to inclusion and a supportive work environment, we ensure that every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Islington
✨Tip Number 1
Get to know the company! Research their values and culture, especially since Rapport is all about creating connections. When you walk into that interview, show them you understand what they stand for and how you can contribute.
✨Tip Number 2
Practice your people skills! As a Customer Service Coordinator, you'll need to spark rapport with clients and colleagues alike. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive! Think of questions you can ask during the interview that show your enthusiasm for the role. This could be about their customer service strategies or how they celebrate excellence within the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Rapport team. Don’t forget to follow up if you haven’t heard back after a week or so!
We think you need these skills to ace Customer Service Coordinator in Islington
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description from top to bottom. It’s packed with info about what we’re looking for in a Customer Service Coordinator, and it’ll help you tailor your application to show us you’re the perfect fit!
Show Off Your Personality:We love a vibrant personality! When writing your application, let your unique voice shine through. Share examples of how you've created rapport in previous roles or how you’ve gone the extra mile for customers. We want to see the real you!
Be Specific About Your Experience:When detailing your experience, be specific! Highlight any customer service roles you’ve had, especially in similar environments like hotels or corporate settings. Use concrete examples to demonstrate your skills and how they align with our values.
Apply Through Our Website:We recommend applying directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Rapport
✨Know Your Rapport Values
Before the interview, take some time to familiarise yourself with the company's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Show Off Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in previous roles. Whether it’s resolving a tricky issue or going the extra mile for a client, having these stories ready will help you illustrate your capabilities and passion for the role.
✨Practice Your Communication
Since you'll be the main point of contact, strong communication skills are key. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Ready for the Unexpected
Given the dynamic nature of the role, be prepared for questions that assess your adaptability and problem-solving skills. Think of scenarios where you had to think on your feet or handle unexpected changes, and be ready to discuss how you managed those situations effectively.
