At a Glance
- Tasks: Provide versatile front-of-house support across multiple locations in London.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible hours with opportunities for overtime and community support initiatives.
- Why this job: Be part of a dynamic team that values adaptability and exceptional customer service.
- Qualifications: Customer-facing experience and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
If you enjoy variety and a fast-paced working style, our Corporate Receptionist (Mobile) role could be the perfect fit. You'll be joining our dynamic Network Team, a collaborative group that supports more than 100 client locations by providing seamless cover during holidays, training, and other operational absences. Full training on all systems and processes will be provided before you step onto any site, ensuring you feel confident and prepared.
While the role can be demanding at times, you'll be part of an inclusive, forward-thinking organisation that values adaptability, teamwork, and continuous improvement. It's a great fit for someone who is flexible, people-focused, and thrives in a supportive team environment.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
Location: This position requires travel across multiple locations throughout London and the M25, including the West End, the City, Canary Wharf, and Greater London.
Main responsibilities:
- Provide versatile front-of-house support across the Rapport portfolio, including reception, concierge, lobby hosting, and helpdesk functions.
- Handle guest enquiries promptly and professionally, ensuring a smooth and positive experience.
- Manage all incoming and outgoing calls with confidence and a high standard of professionalism.
- Collaborate closely with internal teams and external service partners to deliver a seamless, high-quality guest journey.
- Demonstrate flexibility and adaptability as responsibilities evolve, including adjustments to shifts or work locations.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Be flexible when it comes to travel across London and the M25.
- Bring a minimum of one year's customer-facing experience in a fast-paced environment, such as a five-star hotel, corporate setting, or luxury venue.
- Show genuine passion and drive for delivering exceptional customer service.
- Communicate confidently with an excellent command of written and spoken English.
- Demonstrate strong proficiency in MS Word, Excel, and similar software tools.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Corporate Receptionist (Mobile) in Islington employer: Rapport
At Rapport Guest Services, we pride ourselves on being an excellent employer, offering a dynamic and inclusive work environment that values adaptability and teamwork. As a Corporate Receptionist (Mobile), you'll enjoy a variety of responsibilities across multiple prestigious locations in London, with full training provided to ensure your success. Our commitment to employee growth is reflected in our extensive learning opportunities, wellness programs, and community support initiatives, making us a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist (Mobile) in Islington
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and adaptability. Think of examples from your past roles that showcase your flexibility and people skills – they’ll love hearing about your experiences!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional, as it shows you’re serious about the position and understand the importance of presentation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Rapport Guest Services.
We think you need these skills to ace Corporate Receptionist (Mobile) in Islington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values.
Tailor Your CV:Make sure your CV is tailored to the Corporate Receptionist role. Highlight your customer-facing experience and any relevant skills that match what we’re looking for, like your proficiency in MS Word and Excel.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be specific about your experiences and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Rapport
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values like 'Create Rapport' and 'Be Brilliant'. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle enquiries professionally and how you contributed to a positive guest experience.
✨Demonstrate Flexibility and Adaptability
Given the mobile nature of the role, be ready to discuss how you've successfully adapted to changing environments or responsibilities in previous jobs. Share instances where you had to adjust your schedule or approach to meet business needs, showcasing your flexibility.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more at ease when discussing your experiences and answering questions during the actual interview.
