At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client services in a vibrant environment.
- Company: Join a multi-award-winning firm known for its people-first culture and excellence.
- Benefits: Enjoy daily meals, travel discounts, wellness programs, and career development opportunities.
- Other info: Flexible working hours with a focus on personal and professional growth.
- Why this job: Make a real impact while shaping client services in a state-of-the-art facility.
- Qualifications: Strong leadership skills and a passion for delivering excellent guest service.
The predicted salary is between 48000 - 50000 € per year.
We are recruiting a Client Services Manager to lead a fantastic Rapport team based in Baker Street. The Client Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Call Services and Helpdesk, with a key focus on the constant development of the service, including planning and shaping client services for a new, state-of-the-art facility in a prime central location near Oxford Street in the near future.
Our client is an accountancy and business advisory firm, where excellence and passion are the norm every single day. This role comes with fantastic additional benefits of complimentary daily breakfast, lunch and refreshments in the restaurants while on duty.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Salary: £48,000 - £50,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- To inspire, engage and guide the team towards the achievement of service excellence, ensuring exceptional operational standards.
- To oversee the onsite operations, ensuring delivery of excellent service as expected and within agreed SLA's and KPI's.
- To work effectively with others in the organisation, seeking input, contributing ideas and sharing relevant information ideas and suggestions with the team.
- To maintain a strong awareness of business activity and ensure that the client expectations about front of house services are consistently delivered and developed.
- To demonstrate strong data analysis skills, preparing and delivering insightful monthly and quarterly reports to track performance and identify improvement opportunities.
- To stay close to the business and the client and develop excellent working relationships, at all levels.
- To develop and comply with standard operating procedures (SOPs) manual and keep up to date with new information.
- To guide and develop team members on a daily basis.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Strong project management skills
- Preferably have previous team leadership experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
- Have passion to deliver excellent guest service in everything that they do
- Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
- Have excellent time management and communication skills (verbal and written)
- Be able to easily build rapport with key stakeholders (internal, external and VIPs)
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time.
Client Services Manager in Islington employer: Rapport
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of Baker Street, where employees are valued and supported through comprehensive benefits such as complimentary meals, wellness programmes, and a contributory pension scheme. With a strong focus on personal and professional growth, team members have access to endless learning opportunities and are encouraged to celebrate each other's successes, making it a rewarding environment for those passionate about delivering outstanding client services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Islington
✨Tip Number 1
Get to know the company inside out! Research Rapport Guest Services and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Client Services Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Client Services Manager in Islington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in client services or team leadership, especially if you've worked in a front-of-house environment.
Showcase Your Passion:In your application, let us know why you're passionate about delivering excellent guest service. Share specific examples of how you've gone above and beyond in past roles to create a positive experience for clients.
Be Clear and Concise:When writing your cover letter or any additional information, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Rapport
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Client Services Manager. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can contribute to the team and the company’s goals.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Share specific examples of how you've inspired and guided teams towards service excellence, and how you’ve handled challenges in a front-of-house environment.
✨Demonstrate Your Passion for Service
The company values excellent guest service, so convey your passion for delivering top-notch client experiences. Think of instances where you went above and beyond for clients and be ready to share these stories during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their vision for the new facility or how they measure success in client services. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
