At a Glance
- Tasks: Lead a high-profile Front of House operation and ensure exceptional service delivery.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programmes, and excellent learning opportunities.
- Other info: Be part of a diverse team committed to inclusion and wellbeing.
- Why this job: Make a real impact in a premium corporate environment while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for exceptional guest service.
The predicted salary is between 58000 - 63000 € per year.
Rapport is looking for an experienced and inspiring Account Manager to lead a high-profile Front of House operation within a premium corporate environment. This is a senior operational leadership role responsible for delivering an exceptional workplace experience across a multi-service account.
The role combines strategic leadership, operational excellence, financial accountability and people development to ensure consistent high performance, innovation and outstanding client experience. You will lead a high-performing team across multiple service areas, ensuring seamless service integration, operational consistency and continuous improvement.
Type of contract: Full-time, Permanent
Hours: 40 hours per week (Monday-Friday, shift rota basis between 8 AM and 5 PM)
Salary: £58,000 - £63,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure Your Future: Benefit from a contributory pension scheme
- Health Matters: Access wellness programmes, Employee Assistance Programme and digital GP services
- Thrive Personally & Professionally: Excellent learning and development opportunities
- Celebrate Excellence: Recognition through WOW Awards
- Give Back: One paid volunteering day each year to support a cause important to you
Key Responsibilities:
- Lead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areas
- Build strong relationships with clients, stakeholders and key partners, acting as a trusted operational lead
- Drive service excellence through KPI and SLA management, audits and continuous improvement initiatives
- Champion innovation and enhance the customer journey through feedback, insight and service optimisation
- Oversee financial performance including budgets, payroll, purchasing compliance and cost management
- Lead, inspire and develop management teams and ambassadors, creating a positive and high-performing culture
- Support recruitment, succession planning, training and engagement initiatives across the operation
- Maintain a visible, hands-on leadership presence whilst ensuring full compliance with Health & Safety, security and company procedures
- Support the delivery of events, activations and workplace experience initiatives
- Deliver regular reporting, business reviews and performance updates to clients and senior stakeholders
The Ideal Candidate Will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have strong operational and project management skills
- Ideally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environments
- Be passionate about delivering exceptional guest service
- Be adaptable, proactive, organised and solutions-focused with a positive attitude
- Have excellent communication and stakeholder management skills
- Be confident building relationships with clients, VIPs and internal teams
About Us: Rapport Guest Services is a multi-award-winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.
We aim to contact applicants within 5-7 working days. Due to the high volume of applications we receive, we recommend applying for the role that best matches your experience.
Account Manager - Front of House Services in Islington employer: Rapport
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a dynamic work environment where employees can thrive both personally and professionally. With a strong focus on employee development, wellness programmes, and recognition initiatives, we ensure our team members feel valued and supported in their roles. Located within a premium corporate setting, this position not only provides competitive financial benefits but also the opportunity to lead a high-performing team dedicated to delivering outstanding client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Front of House Services in Islington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight how your experience aligns with their values. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager - Front of House Services in Islington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your leadership experience and operational excellence to show us you’re the right fit for our premium corporate environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional guest service and how your innovative spirit aligns with our values at Rapport.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love to see how you’ve driven service excellence and improved client experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Rapport
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how Rapport operates and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Account Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you inspired others and drove service excellence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage client relationships or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their approach to continuous improvement or how they measure success in the Front of House operation. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
