Are you an experienced hospitality leader who enjoys bringing out the best in people and creating memorable guest experiences? We are looking for a Deputy Guest Experience and Events Manager to lead a busy workplace hospitality operation. This is a varied, hands-on role covering guest services, meetings, conferences and corporate events. You will support a large, established team, making sure day-to-day operations run smoothly while continuing to develop the service. You will be someone who is visible, approachable and comfortable balancing people leadership with operational responsibilities. Contract type: Full-time, permanent Salary: £48,000 to £52,000 per annum Hours: 40 hours per week, Monday to Friday, working on a shift rota with some flexibility required The successful candidate will be required to go through a detailed 6-year vetting. What the role involves Leading, motivating and supporting a large, diverse guest services and events team. Creating a welcoming, professional and consistent experience for guests and colleagues. Overseeing the smooth running of reception, meeting room, reservations and event services. Planning and delivering corporate meetings, conferences and events. Managing rotas, payroll submissions, operational systems and service reporting.
Deputy Guest Experience and Events Manager employer: Rapport
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. Located at the Canada Water site, team members benefit from a supportive environment that encourages growth through hands-on experience in service management and leadership. With a focus on collaboration and a commitment to delivering outstanding customer experiences, Rapport provides unique opportunities for personal and professional advancement.
