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- Tasks: Lead a dynamic team to enhance client services and oversee Front of House operations.
- Company: Join a passionate accountancy and business advisory firm with a focus on excellence.
- Benefits: Enjoy daily meals, travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Full-time role with a supportive work environment and career growth opportunities.
- Why this job: Shape client experiences in a new, state-of-the-art facility in a prime location.
- Qualifications: Strong leadership skills and a passion for client service excellence.
The predicted salary is between 48000 - 50000 £ per year.
We are recruiting a Client Services Manager to lead a fantastic Rapport team based in Baker Street. The Client Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Call Services and Helpdesk, with a key focus on the constant development of the service, including planning and shaping client services for a new, state-of-the-art facility in a prime central location near Oxford Street in the near future.
Our client is an accountancy and business advisory firm, where excellence and passion are the norm every single day. This role comes with fantastic additional benefits of complimentary daily breakfast, lunch and refreshments in the restaurants while on duty.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Salary: £48,000 - £50,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Client Services Manager employer: Rapport
Contact Detail:
Rapport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the company. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. We want you to show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We can’t stress enough how important it is to articulate your experience and how it relates to overseeing a Front of House Department.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. We believe that this small gesture can set you apart from other candidates.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading our Rapport team and shaping client services in a fantastic new facility.
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager position. Highlight your experience in managing teams and improving service delivery, as this is key for us in ensuring a smooth running of the Front of House Department.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your relevant skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with all the fantastic benefits we offer.
How to prepare for a job interview at Rapport
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Think of scenarios where you've had to handle difficult clients or improve service delivery. Be ready to discuss what actions you took and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the future plans for the new facility or how the company measures success in client services. This shows you're not just interested in the job, but also in the company's growth and direction.