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- Tasks: Lead and coordinate exciting events, ensuring memorable experiences for guests.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Why this job: Inspire a high-performing team and make a real impact in the events industry.
- Qualifications: Strong leadership skills and a passion for outstanding customer service.
- Other info: Flexible working hours and a commitment to inclusion and wellbeing.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are seeking an outstanding Head of Events to lead our events strategy and delivery, driving creativity, operational excellence, and memorable experiences across our entire events portfolio. In this senior role, you will inspire and lead a high‑performing team, manage key stakeholders, and oversee everything from concept and planning to execution and evaluation. The Head of Events is primarily responsible for booking, coordinating, and managing the use of the Meeting Rooms. This position also requires the administration of sales, audit performance and profitability objectives.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Monday‑Friday; on a shift rota basis between 7 AM - 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- You will be the first point of contact for our Hosts, Bookers and Guests providing a warm and informative welcome and introducing them to the area and its facilities.
- You will be extremely customer focused and be able to deal with enquiries and queries in a pro‑active and efficient manner always ensuring guest satisfaction.
- Assist with the coordination and production of all key events.
- Coordinate the planning and delivery of all aspects for all events, taking complete ownership for each event from the initial enquiry, availability, and diary management through to the delivery and follow up of all bookings.
- Work in partnership with all other service providers to develop and deliver events successfully.
- Day to day event management for all event activity.
- Inspire and lead a team.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- An enthusiastic person, who takes challenges head on and isn’t afraid to challenge the status quo and suggest their own ideas.
- Someone who thrives in a busy, high‑pressure environment and is flexible and adaptable to change.
- The nature and culture of the organisation require this individual to be passionate about outstanding customer service, collaborative teamwork and an excellence performance.
- Strong managerial and leadership experience.
- Proficient in business administration and event system management.
- Ability to work independently and to lead a team.
- Excellent communication skills on all levels.
- High level of attention to detail.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5‑7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Head of Events in City of London employer: Rapport
Contact Detail:
Rapport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Events in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend networking events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your creativity! When you get the chance to chat with hiring managers, share your innovative ideas for events. Bring examples of past successes and how you’ve made events memorable. This will help you stand out as a candidate who can drive creativity and operational excellence.
✨Tip Number 3
Prepare for interviews by researching the company’s events portfolio. Understand their style and values, and think about how you can contribute to their mission. Tailor your responses to show that you’re not just a fit for the role, but also for their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. Keep an eye on your inbox for updates, and remember to check your spam folder just in case!
We think you need these skills to ace Head of Events in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for events shine through! We want to see how much you love creating memorable experiences and how you can inspire a team.
Tailor Your CV: Make sure your CV is tailored to the Head of Events role. Highlight your leadership experience and any successful events you've managed. We’re looking for specifics that show you can handle the pressure!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Rapport
✨Know Your Events Inside Out
Before the interview, dive deep into the company's events portfolio. Familiarise yourself with their past events, themes, and any unique aspects that set them apart. This will not only show your genuine interest but also allow you to suggest innovative ideas during the discussion.
✨Showcase Your Leadership Style
As a Head of Events, you'll be leading a team. Be prepared to discuss your leadership approach and how you inspire creativity and collaboration. Share specific examples of how you've successfully managed teams in high-pressure situations, highlighting your ability to adapt and thrive.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Think of instances where you've gone above and beyond for clients or guests. Be ready to explain how you handle enquiries and ensure a memorable experience, as this aligns perfectly with the company's values.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and event management capabilities. Prepare for scenarios like handling last-minute changes or managing multiple events simultaneously. Practising your responses will help you articulate your thought process clearly and confidently.
