Job Introduction
We are looking for a Floor Host to join our Rapport team at a prestigious client site near Canary Wharf. With stunning, modern offices and a vibrant atmosphere, this is an exciting opportunity to play a central role in day-to-day workplace experience. You will be the go-to person on the floor - managing meeting rooms and refreshment points, while being the friendly face that supports employees with their requests.
Type of contract: Full-time, Permanent
Hours: 40 per week (8 AM - 5 PM, Monday - Friday)
Salary: £33,305 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Being a main point of contact for key stake holders on the office floor and building strong relationships with them.
- Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
- Making sure meeting rooms are impeccable, and equipment is in working order.
- Making sure refreshment centres, print hubs and general maintenance on floors are in perfect order.
- Gathering and reviewing data regarding room utilisation and peak time periods
- Helping other service lines when required.
- Making sure company H&S policies are adhered to and be part of first aid & fire warden first responder teams.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be naturally outgoing and able to build genuine rapport with a wide range of people.
- Show a true passion for delivering outstanding service in every interaction.
- Take pride in going the extra mile to exceed expectations.
- Present themselves with confidence, professionalism, and excellent personal appearance.
- Communicate clearly and collaborate positively within a diverse team.
- Demonstrate flexibility, initiative, and a sharp eye for detail in everything they do.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
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Floor Host in City of London employer: Rapport
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. Located at the Canada Water site, team members benefit from a supportive environment that encourages growth through hands-on experience in service management and leadership. With a focus on collaboration and a commitment to delivering outstanding customer experiences, Rapport provides unique opportunities for personal and professional advancement.
