At a Glance
- Tasks: Create memorable experiences for colleagues and visitors through exceptional service and engagement.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible hours and a commitment to inclusion and wellbeing.
- Why this job: Be the face of the workplace and make every interaction unforgettable.
- Qualifications: 1 year of experience in a similar role and strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
We're looking for a Welcome Host to join Rapport who can bring energy, warmth, and exceptional service to every interaction. As the first point of contact for colleagues and visitors, you'll create memorable experiences through friendly face-to-face engagement, proactive communication, and a genuine passion for customer service. Your role is essential, you'll set the tone for the entire workplace from the moment someone walks through the door.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. As a Welcome Host, you'll take ownership of your area, anticipating needs before they arise and ensuring every touchpoint is seamless, consistent, and delivered with care. You'll be knowledgeable, courteous, and confident in providing support, helping visitors and colleagues feel informed, supported, and truly welcomed. This is your opportunity to be the face of the workplace and make every experience one to remember.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM - 7 PM with some flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Deliver an exceptional workplace experience for every colleague and visitor, creating memorable moments through thoughtful, high-quality service.
- Coordinate with colleagues to ensure visitors are welcomed promptly, helping each guest feel comfortable, valued, and well-supported from the moment they arrive.
- Handle general phone enquiries with professionalism, answering questions, providing guidance, and directing calls where needed.
- Actively listen and use insights to understand the needs of colleagues and clients, confidently escalating feedback to help enhance and evolve our services.
- Prepare meeting rooms to a high standard, ensuring they are clean, well-maintained, fully functional, and coordinating with other teams to address any issues quickly and efficiently.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- A proactive, can-do attitude with a drive to find smarter, more efficient ways of working.
- Ideally 1-years' experience within a similar position.
- Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
- Strong interpersonal skills, approachable, engaging, and highly collaborative.
- Exceptionally organised, with great attention to detail and effective time-management.
- Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps, and Outlook.
- A customer-focused mindset with a genuine passion for delivering outstanding hospitality.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Welcome Host in Bexley employer: Rapport
At Rapport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values energy, warmth, and outstanding service. As a Welcome Host, you'll enjoy a range of benefits including exclusive discounts, wellness programmes, and extensive learning opportunities to support your personal and professional growth. Join us in creating memorable experiences while being part of a supportive team that celebrates excellence and gives back to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host in Bexley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rapport's values and think about how you can embody them. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your people skills! As a Welcome Host, you'll be the face of the workplace. Role-play common scenarios with friends or family to boost your confidence in handling different types of interactions.
✨Tip Number 3
Be proactive during the interview! Think of ways you can anticipate needs and create memorable experiences for visitors. Share specific examples from your past experiences to demonstrate your customer service passion.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Rapport team and ready to bring your energy and warmth to the role.
We think you need these skills to ace Welcome Host in Bexley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can bring warmth and energy to the role.
Tailor Your Application:Make sure to tailor your application to the Welcome Host position. Highlight any relevant experience and soft skills that match what we’re looking for, like your proactive attitude and ability to create memorable experiences.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts well. This will help us understand your qualifications and enthusiasm without getting lost in too much detail.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we review all applications, so don’t miss out!
How to prepare for a job interview at Rapport
✨Show Your Warmth
As a Welcome Host, your energy and warmth are key. Practice a friendly greeting and maintain eye contact during the interview. This will help you convey your genuine passion for customer service right from the start.
✨Know the Company Values
Familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Be ready to discuss how you embody these values in your previous experiences, as this will show your alignment with their culture.
✨Demonstrate Proactive Communication
Think of examples where you've anticipated needs or solved problems before they arose. Share these stories during your interview to highlight your proactive attitude, which is essential for a role that sets the tone for the workplace.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or providing exceptional service. Prepare specific scenarios where you’ve excelled in customer service, showcasing your strong interpersonal skills and attention to detail.
