At a Glance
- Tasks: Manage reservations and provide exceptional customer service in a vibrant environment.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal growth and community involvement through paid volunteer days.
- Why this job: Be part of a dynamic team and develop your skills while making a real impact.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
The predicted salary is between 24000 - 30000 € per year.
We have a great opportunity for an experienced reservations agent to join the Rapport family! You will be based at our Client's amazing location with beautiful views over Canary Wharf. They are one of the most recognised financial organisations in the world. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop.
Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
Hours: 40 hrs per week / Monday-Friday / 8 hour shifts / Contracted hours: 08:00-18:00
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
- Answering telephone calls and responding to email requests
- Managing the booking process for the UK sites via the booking platform.
- To assist with training new joiners
- Adhere to all site procedures and standards
- Closely coordinate with the reception and catering teams and all other service providers
- General Administration duties
- Perform room checks
- Show responsibility for personal Health and Safety
- Ensuring reports information are gathered
- To share best practice, suggestions, ideas of service improvement and team innovations
- To carry out other duties or responsibilities that may from time to time be assigned by your manager.
- Occasional receptionist shifts as business needs require it.
- To ensure that all procedures and standards are met
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have previous customer service experience
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time.
Front of House Reservations Team Member in Bexley employer: Rapport
Joining Rapport Guest Services as a Front of House Reservations Team Member means becoming part of a dynamic and inclusive team located in the stunning Canary Wharf, where you can enjoy breathtaking views while working for one of the world's leading financial organisations. With a strong focus on employee wellbeing, you will benefit from a range of perks including travel discounts, wellness programmes, and a contributory pension scheme, alongside ample opportunities for personal and professional growth in a supportive environment that celebrates excellence and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Reservations Team Member in Bexley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapport and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent Rapport's professional image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Reservations Team Member in Bexley
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Front of House Reservations Team Member and tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills:Since this role is all about building rapport with guests, make sure to showcase your customer service experience. Share specific examples of how you've gone above and beyond to create a positive experience for customers in your previous roles.
Keep It Professional and Polished:Your written application should reflect your professionalism. Use clear language, check for spelling and grammar mistakes, and ensure your email etiquette is on point. First impressions matter, so let’s make it a good one!
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and get back to you within 5-7 working days. Plus, it shows you're serious about joining the Rapport family!
How to prepare for a job interview at Rapport
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services and their values. Understand their commitment to inclusion and exceptional service standards. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Reservations Team Member, customer service is key. Prepare examples from your past experiences where you've excelled in this area. Think about times when you built rapport with clients or handled difficult situations gracefully. Be ready to discuss these during the interview!
✨Dress to Impress
First impressions matter, especially in a role that involves personal presentation. Make sure you dress professionally and appropriately for the interview. This shows that you respect the company’s standards and are serious about the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate excellence within the company. This demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.
