At a Glance
- Tasks: Lead and inspire a team to create exceptional workplace experiences.
- Company: Join a prestigious team at a leading Big Four accountancy firm.
- Benefits: Enjoy exclusive discounts, daily food allowance, and wellness programs.
- Other info: Opportunities for career growth and community support initiatives.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Previous supervisory experience and a passion for team development.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting a Workplace Supervisor (to be known as Floor Assistant Supervisor) to join our 43-strong team at one of Rapport's most prestigious contracts. Our client is one of the world's leading Big Four accountancy firms.
Position Details
- Type of contract: Full-time, Permanent
- Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 5 PM, with flexibility as per business needs)
Why you’ll love working with us
- Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance. PLUS, a daily food allowance!
- Future Security: Contributory pension scheme.
- Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
- Career Growth: Extensive learning and development opportunities.
- Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
- Community Support: One paid day off per year to give back to a cause you care about.
Main Responsibilities
- Lead, motivate and inspire a team of Workplace Ambassadors to deliver exceptional workplace experiences.
- Provide day-to-day supervision, coaching and support, ensuring team members perform confidently and consistently.
- Train, develop and maintain team engagement, fostering a positive and high-performing culture.
- Conduct regular team briefings, one-to-ones and performance conversations.
- Ensure all services are delivered in line with agreed service standards, procedures and client expectations.
- Encourage innovation and creative problem-solving, empowering team members to deliver unexpected solutions and continuously improve service delivery.
- Act as the first point of escalation for workplace-related issues, ensuring timely resolution.
- Build and maintain strong relationships with client stakeholders, becoming a trusted operational partner.
- Oversee and support the management of space utilisation across the London campus.
- Manage supplier relationships, including logging, monitoring and following through on service requests.
- Analyse operational data and provide business support and reporting where required.
- Ensure all workplace facilities, including internal vending provisions, are maintained to the highest standard.
- Lead by example, demonstrating professionalism, accountability and a guest-focused approach at all times.
Ideal Candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous supervisory or team leadership experience within hospitality, workplace, customer service or facilities environments.
- Be passionate about developing people and creating engaged, high-performing teams.
- Possess excellent relationship-building skills and the ability to influence stakeholders at all levels.
- Demonstrate strong organisational skills, attention to detail and the ability to prioritise effectively.
- Be proactive, adaptable and solution-focused when responding to operational challenges.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate with strong verbal and written communication skills, including professional email and telephone etiquette.
- Have experience managing multiple priorities while maintaining exceptional service standards.
Workspace Supervisor employer: Rapport Guest Services
At Rapport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and innovation. As a Workplace Supervisor, you'll enjoy extensive learning opportunities, a supportive team environment, and unique benefits such as exclusive discounts and a daily food allowance, all while working at one of the world's leading Big Four accountancy firms in London. Join us to make a meaningful impact and be part of a community that celebrates excellence and encourages giving back.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at or with big firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Knowing what they stand for will help you align your answers and show that you're a perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you rehearse, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Workspace Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Workplace Supervisor role. Highlight any previous supervisory or team leadership experience, especially in hospitality or customer service, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about developing people and creating engaged teams. Share specific examples of how you've motivated others in the past.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application is clear and professional. Pay attention to your email etiquette when reaching out to us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, make sure you research Rapport and their values thoroughly. Understand their mission and how they operate, especially in relation to workplace experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Workplace Supervisor, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to foster a positive culture and develop team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of specific situations where you had to manage multiple priorities or handle operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you. For example, ask about their approach to team development or how they celebrate excellence.
