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- Tasks: Manage helpdesk tickets and coordinate meeting room bookings for a seamless experience.
- Company: Join a globally recognised charitable foundation with a people-first culture.
- Benefits: Enjoy travel discounts, free lunch, gym access, and wellness programmes.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Experience with CAFM systems and a can-do attitude are essential.
- Other info: Opportunities for personal and professional growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Workplace and Facilities Coordinator to join our team of 4 Rapport Ambassadors. Our client is a globally recognised charitable foundation dedicated to advancing science and research. You will be based at the service desk and working alongside the client to ensure a seamless experience for all building users.
This role is all about efficiency, highly professional and excellent service. If you thrive in a structured environment, enjoy problem-solving, and have experience using Computer-Aided Facility Management (CAFM) systems, this could be the perfect role for you!
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch and a free gym on site!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Manage helpdesk tickets, ensuring they are maintained accurately, actioned and resolved promptly.
- Follow-up on outstanding requests to ensure completion.
- Coordinate meeting room bookings and arrange catering as needed.
- Assist in creating weekly reports on helpdesk activity.
- Support the reception team with refresher training for holiday cover.
- Work closely with internal teams to improve processes and enhance service delivery.
- Provide a warm, professional, and proactive service to all building users.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Have experience with CAFM systems and be confident in using them.
- Bring a can-do attitude, always looking for solutions.
- Have great attention to detail, ensuring nothing gets missed.
- Be confident using Excel and handling data reports.
- Thrive in a fast-paced environment, staying calm under pressure.
- Be a team player, supporting colleagues and creating a positive workplace.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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Workplace and Facilities Coordinator employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace and Facilities Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Rapport Guest Services on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to workplace coordination and CAFM systems. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you tackled challenges head-on, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Rapport.
We think you need these skills to ace Workplace and Facilities Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Workplace and Facilities Coordinator role. Highlight your experience with CAFM systems and any relevant problem-solving examples to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your values align with ours at Rapport. Don’t forget to mention your can-do attitude and attention to detail!
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've supported colleagues in the past or contributed to a positive workplace. This will help us see how you embody our Rapport values.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Rapport Guest Services
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of Computer-Aided Facility Management systems. Be ready to discuss your experience with them and how you've used them in previous roles. This will show that you're not just familiar, but confident in using these tools.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in a structured environment. Think about specific situations where you identified a problem, proposed a solution, and successfully implemented it. This will demonstrate your can-do attitude and ability to thrive under pressure.
✨Emphasise Teamwork and Rapport
Since the role is all about creating rapport, be ready to share experiences where you worked closely with others to achieve a common goal. Highlight how you support your colleagues and contribute to a positive workplace culture, aligning with the company's values.
✨Be Detail-Oriented
Attention to detail is crucial for this role. Prepare to discuss how you ensure accuracy in your work, especially when managing helpdesk tickets or coordinating bookings. You might even want to bring along a sample report or two to showcase your skills with data handling and Excel.
