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For Companies At a Glance
- Tasks: Welcome VIP guests and create memorable experiences in a dynamic office environment.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Why this job: Be part of a professional team delivering outstanding service to high-profile clients.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
- Other info: Flexible shifts, supportive team, and a chance to make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting a Welcome Host to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the VIP guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Contract & Hours
- Contract type: Full-time, Permanent
- Hours: 40 hours per week, (Monday–Friday, on a shift rota basis between 7 AM – 7 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Providing a VIP pre-arrival and arrival experience to all clients, ensuring all guests receive a personal and memorable experience.
- Managing the VIP client area, supporting visitors on securing an office space and liaising with internal clients to ensure the smooth running of the office.
- Directing visitors to the appropriate individual, meeting room, and office as required.
- Working seamlessly with different departments to create memorable arrival experiences for our clients and their guests.
- Improving customer engagement in all areas.
- Cover reception shifts when needed.
- Offering refreshments to all visitors arriving.
- Providing accurate information via telephone, email and in person in line with the agreed standards.
- Ensuring the Reception area is tidy and presentable, with all necessary stationery and material.
- Liaising with key internal and external stakeholders, ensuring the smooth day-to-day operations.
- Supporting with ad-hoc requests as required by the business.
- Ensuring all equipment/technology is in working order and report when required.
- Maintaining high standards so that customer’s expectations are consistently exceeded.
The ideal candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have previous experience in a similar role within a five-star hotel, premium airline, or corporate environment, managing VIP/High profile customers.
- Thrive as part of a large team and also be able to work independently when required.
- Have great attention to detail, strong communication skills (both written and verbal), and a positive, yet realistic outlook.
- Be able to create immediate rapport with various stakeholders, internal and external VIPs.
- Possess a welcoming and positive personality, with strong time management skills and Microsoft Office knowledge.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Welcome Host - MD Lounge employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host - MD Lounge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapport Guest Services and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your rapport-building skills! Since this role is all about creating connections with VIP guests, think of some scenarios where you can demonstrate your ability to engage and make people feel welcome. Role-play with a friend if you can!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role like Welcome Host. Make sure you look polished and professional for your interview, as it reflects your understanding of the high standards expected in this position.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our site and submit your details. It’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Welcome Host - MD Lounge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can create rapport with our VIP guests, so don’t be afraid to showcase your welcoming and positive attitude in your cover letter.
Tailor Your Experience: Make sure to highlight any previous experience you have in similar roles, especially in five-star hotels or corporate environments. We’re looking for candidates who can manage VIP clients, so connect your past experiences to the responsibilities of the Welcome Host role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your skills and experiences at a glance. Remember, we appreciate strong communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our values and what it’s like to work with us!
How to prepare for a job interview at Rapport Guest Services
✨Know Your VIP Service
Familiarise yourself with the expectations of a Welcome Host, especially in a high-profile environment. Research what makes a memorable experience for VIP guests and be ready to discuss how you can create that rapport from the moment they arrive.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong verbal and written communication skills during the interview. Think of examples where you've successfully engaged with clients or colleagues, particularly in high-pressure situations, and be ready to share those stories.
✨Emphasise Teamwork and Independence
This role requires both collaboration and the ability to work independently. Be prepared to discuss how you've thrived in team settings while also managing tasks on your own. Highlight specific instances where you balanced these two aspects effectively.
✨Dress to Impress
As a Welcome Host, your appearance is part of the first impression. Dress smartly and professionally for the interview to reflect the high standards expected in this role. It shows you understand the importance of presentation in delivering exceptional service.
