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- Tasks: Be the friendly face that welcomes clients and ensures a memorable experience.
- Company: Join Rapport, a multi-award-winning guest services company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering exceptional service in a dynamic environment.
- Qualifications: Strong customer service skills and a passion for enhancing client experiences.
The predicted salary is between 24137 - 24137 £ per year.
We are looking to welcome a highly motivated, creative, and enthusiastic Welcome Host to join our Rapport team at our client’s offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same. To provide a personal and genuine service to clients and customers, ensuring all duties are carried out to the highest standards.
Act as a point of contact, providing a friendly, helpful and customer focused service to all clients and associates in all tasks which are undertaken. To create a good rapport with staff and service partners to ensure the optimum service provision.
Type of contract: Part-time, Permanent
Hours: 32 per week (Monday-Thursday, shift rota basis between 7 AM and 7 PM)
Salary: £24,137 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Specialising in the overall client experience across all aspects of the ground floor.
- Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises.
- Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards.
- Applying a flexible approach and offering business support as required.
- Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment.
The Ideal Candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be computer literate (e.g. Microsoft Office package, booking systems, phone systems).
- Have a strong customer service background with a focus on enhancing the customer experience.
- Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded.
- Have strong communication skills.
- Be able to build a strong rapport with colleagues and clients alike.
- Always strive to improve with innovation and creativity.
- Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality.
- Be passionate about delivering high standard service and going the extra mile.
- Take responsibility for their contribution to the team.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Welcome Host in Watford employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host in Watford
✨Tip Number 1
Get to know the company! Research Rapport Guest Services and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a memorable experience for guests, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Welcome Host in Watford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and ready to create memorable experiences for our clients and guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with our values and the specific requirements of the Welcome Host position.
Be Personable: Remember, this role is all about building rapport! Use a friendly tone in your application and share examples of how you've gone the extra mile for customers in the past. We want to know how you connect with people!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services and their values. Understand their commitment to customer service and how they create a welcoming environment. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Welcome Host, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your strong communication skills and how you build rapport with clients and colleagues alike.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to think on your feet or handle difficult situations. Practising these responses will help you demonstrate your proactive approach and flexibility, which are crucial for this role.
✨Bring Your Enthusiasm
Your personality matters! The ideal candidate is described as having an outgoing and vibrant personality. During the interview, let your enthusiasm shine through. Smile, engage with your interviewers, and express your passion for delivering high standards of service. This will leave a lasting impression!