At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for clients and guests.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team where every day brings new challenges and rewards.
- Qualifications: Strong customer service skills and a passion for enhancing client experiences.
The predicted salary is between 24133 - 24133 £ per year.
We are recruiting a Floor Host to join the Rapport team at our client's offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.
To provide a personal and genuine service to clients and customers, ensuring all duties are carried out to the highest standards. Act as a point of contact, providing a friendly, helpful and customer focused service to all associates and the client in all tasks which are undertaken. To create a good rapport with staff and service partners to ensure the optimum service provision.
Type of contract: Part-time, Permanent
Hours: 32 per week (Monday-Thursday; 8 AM - 5 PM, with flexibility as per business needs)
Salary: £24,133.94 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Specialising in the overall client experience across all aspects of the ground floor.
- Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises.
- Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards.
- Applying a flexible approach and offering business support as required.
- Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be computer literate (e.g. Microsoft Office package, booking systems, phone systems).
- Have a strong customer service background with a focus on enhancing the customer experience.
- Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded.
- Have strong communication skills.
- Be able to build a strong rapport with colleagues and clients alike.
- Always strive to improve with innovation and creativity.
- Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality.
- Be passionate about delivering high standard service and going the extra mile.
- Take responsibility for their contribution to the team.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front-and-back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Floor Host in Watford employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester where employees are valued and encouraged to grow. With benefits like travel discounts, health programs, and a contributory pension scheme, team members enjoy a rewarding experience while contributing to the success of a Fortune Global 500 company. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Host in Watford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rapport and their values. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! Since the Floor Host role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Be proactive during the interview! Don’t just wait for questions; engage with your interviewer. Ask them about their experiences at Rapport and how they embody the company's values. This shows you're keen and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s get you that Floor Host position!
We think you need these skills to ace Floor Host in Watford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent customer service or built rapport in previous roles – we love a good story!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services and their values. Understand their commitment to customer service and how they create a memorable experience for clients. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Floor Host, your ability to provide excellent service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your strong communication skills and how you build rapport with clients and colleagues.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to think on your feet or handle difficult situations. Practising these responses will show your proactive approach and flexibility.
✨Dress the Part and Bring Your Energy
First impressions matter! Dress smartly and professionally to reflect the high standards of service expected at Rapport. Also, bring your vibrant personality to the interview; enthusiasm can set you apart and demonstrate your passion for the role.
