At a Glance
- Tasks: Create unforgettable guest experiences and lead a dynamic team in a prestigious law firm.
- Company: Join a multi-award-winning company known for exceptional hospitality and a people-first culture.
- Benefits: Enjoy a competitive salary, performance bonus, and true work-life balance with Monday to Friday hours.
- Other info: Be part of a supportive community that values inclusion and personal growth.
- Why this job: Bring your creativity to life and make a real impact on guest experiences every day.
- Qualifications: Proven leadership in service environments and a passion for creating memorable connections.
The predicted salary is between 45000 - 45000 £ per year.
Are you someone who loves creating unforgettable guest experiences, the kind people talk about long after they've left?
And do you get a buzz from having the freedom and resources to bring big ideas to life?
If so, you'll be going to love this...
Our client is one of the most respected law firms in the city, known for seriously impressive hospitality.
They've even won awards for it!
From the moment guests arrive to the moment they leave, our Rapport team makes every interaction feel smooth, thoughtful and genuinely memorable.
Creating those "WOW" moments aren't just encouraged, it's part of the job and, of course, you'll be rewarded for this.
And the best part? ... you get to do all of this Monday to Friday.
Type of contract: Full-time, Permanent
What will you get?
Enjoy true work-life balance with a Monday-Friday schedule that lets you thrive both in and out of work.
Shape unforgettable guest experiences using the resources, creativity and freedom to bring bold ideas to life.
Partner with a prestigious client and unlock incredible opportunities for growth, innovation and professional development.
Access a suite of Rapport benefits designed to support your wellbeing, reward your success and elevate your career.
Main responsibilities
- Create a standout workplace experience that feels polished, welcoming and genuinely engaging for colleagues, visitors and stakeholders.
- Lead from the front to deliver warm, elevated interactions that set the tone for the entire space.
- Inspire and develop your team through coaching, confidence-building and visible, hands-on leadership.
- Build meaningful relationships across the business, becoming a trusted and recognisable presence.
- Spot opportunities to elevate service and continuously refine how the workplace experience is delivered.
- Create a connected, valued environment where people feel welcomed, supported and proud to be part of the community.
- Embed a culture of accountability with high standards, ownership and a commitment to constant improvement.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Proven leadership in service-led environments such as guest experience, hospitality, workplace and luxury settings.
- A genuine passion for memorable experiences and creating meaningful human connection.
- A collaborative, emotionally intelligent style that brings people together.
- Confidence in fast-paced, visible roles where every interaction counts.
- Exceptional attention to detail with a natural instinct for anticipating needs.
- The ability to inspire and energise others while bringing positivity to every day.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally.
As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.
We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www. rapportservice. com.
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Service Excellence Manager employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester where employees are valued and encouraged to grow. With benefits like travel discounts, health programs, and a contributory pension scheme, team members enjoy a rewarding experience while contributing to the success of a Fortune Global 500 company. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Excellence Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rapport Guest Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rapport Guest Services
Don't be shy about reaching out to Rapport Guest Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service Excellence Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rapport Guest Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rapport Guest Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
