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- Tasks: Lead member engagement and events while supporting Community Managers in a dynamic environment.
- Company: Join Rapport Guest Services, a global leader in property management with a fun, growing team.
- Benefits: Enjoy travel discounts, wellness programs, a pension scheme, and paid community service days!
- Why this job: Be part of a caring culture that values personal growth and celebrates excellence.
- Qualifications: Proactive, organised, and detail-oriented individuals with strong interpersonal skills are ideal.
- Other info: Flexible hours and over 50 training workshops available for career development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior Community Coordinator role at Rapport Guest Services. We are recruiting for Senior Community Coordinator to join our fantastic Rapport team, based on Regent Street and St James. Our client is a global leading property management company. This is a fantastic opportunity to be part of a fun, ever-growing team.
The Senior Community Coordinator is responsible for assisting our Community Managers with all members' spaces and is the secondary point of contact for all customers. You will play a part in pioneering success in a caring, dynamic, and exciting business environment. Your role involves leading member engagement, events, and driving revenue and retention through personal and creative means, alongside the Community Managers and in collaboration with our Community buildings.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, with flexibility in hours if out-of-hours service is required)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Be instrumental in creating a collaborative community environment amongst all members, clients, and service providers.
- Work closely with teams within our Community buildings on members' engagement and customer care.
- Achieve excellent day-to-day services, ensuring all customers are supported professionally, building strong relationships, and meeting procedures.
- Ensure the building is fully operational, and processes run smoothly in the absence of Community Managers.
- Update and communicate procedures to the team as required.
- Identify the needs of potential and current members and recommend tailored solutions with support from Community Managers & General Manager.
- Proactively deal with enquiries and requests via in person, telephone, or email in a timely manner.
- Monitor service delivery standards of the Community Team in the absence of Community Managers to ensure excellence and consistency.
- Maintain awareness of business activity and communicate updates to relevant personnel.
The Ideal Candidate Will
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Display excellent personal presentation and interpersonal skills.
- Be proactive, organized, flexible, detail-oriented, with strong time management and a desire to learn and grow.
- Remain calm and decisive under pressure, confident, discreet, and diplomatic.
- Be confident in handling complaints and resolving issues.
Why Rapport?
Our people come first. We are committed to your development, offering over 50 training workshops and leadership programs to support your career growth. We promote inclusion and celebrate diversity through Employee Networks and support initiatives for wellbeing. As a Disability Confident Employer, we provide opportunities for individuals with additional needs.
Senior Community Coordinator employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Community Coordinator
✨Tip Number 1
Familiarise yourself with Rapport's values and culture. Understanding their core principles like 'Create Rapport' and 'Be Brilliant' will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Rapport Guest Services. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully engaged with community members or managed events in previous roles. This will demonstrate your hands-on experience and ability to drive member engagement, which is crucial for the Senior Community Coordinator position.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've effectively handled complaints or resolved issues. Being able to articulate these experiences will highlight your capability to remain calm and decisive under pressure, a key trait for this role.
We think you need these skills to ace Senior Community Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Community Coordinator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in community engagement and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to create collaborative environments.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you embody the values of Rapport, such as being proactive and innovative, and explain why you are a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Senior Community Coordinator role.
How to prepare for a job interview at Rapport Guest Services
✨Understand the Company Culture
Before your interview, take some time to research Rapport Guest Services and their values. Familiarise yourself with their commitment to community and collaboration, as this will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Interpersonal Skills
As a Senior Community Coordinator, you'll need excellent interpersonal skills. Be prepared to share examples of how you've successfully built relationships in previous roles, and demonstrate your ability to engage with diverse groups of people.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complaints or difficult situations. Think of specific instances from your past experiences where you resolved issues effectively, and be ready to discuss these in detail.
✨Highlight Your Organisational Skills
Given the dynamic nature of the role, it's crucial to demonstrate your organisational skills. Prepare to discuss how you manage multiple tasks and priorities, especially in high-pressure situations, to ensure smooth operations in the absence of Community Managers.
