At a Glance
- Tasks: Welcome guests and provide exceptional customer service in a busy sales environment.
- Company: Join a prestigious UK property company known for high-quality, people-focused developments.
- Benefits: Enjoy travel discounts, wellness programs, pension scheme, and endless learning opportunities.
- Other info: Work in a supportive, inclusive environment with excellent career growth potential.
- Why this job: Be the face of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills, proactive attitude, and a passion for high-quality service.
The predicted salary is between 22950 - 28050 £ per year.
Sales Office Coordinator – Residential Marketing Suite
Hours: 40 hours per week, between 7:00am–7:00pm, Tuesday to Saturday We are currently recruiting for a confident and proactive Sales Office Coordinator to join a prestigious Residential Marketing Suite.
This is a highly visible, front-of-house role suited to someone who takes pride in delivering exceptional customer service while supporting a busy sales environment.
Our client is aleading UK property company, renowned for creating and managing high-quality places that reflect the evolving needs of the people who live, work and visit them.
Their developments are people-focused, design-led and service-driven.
As the first point of contact, you will create a warm, professional and memorable welcome for all guests, residents and colleagues, ensuring the marketing suite and show apartments are presented to the highest standard at all times.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
The Role
- Provide a warm, friendly and professional welcome and farewell to all guests.
- Deliver a consistently excellent customer service experience, acknowledging every guest with eye contact and a genuine smile in line with service standards.
- Maintain a tidy, well-presented reception area, marketing suite and show apartments.
- Manage enquiries and requests in person, by telephone and email, responding in a timely and professional manner.
- Provide administrative support to the Sales team.
- Support ad-hoc requests from sales service providers, including assisting with sales activity when required by business demands.
- The Ideal Candidate
The successful candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be able to work independently, organising and prioritising tasks effectively in a busy environment.
- Be passionate about delivering high-quality service and consistently going the extra mile.
- Possess excellent communication skills with a good working knowledge of the Microsoft Office package.
- Be proactive, flexible and adaptable, with strong attention to detail and a desire to learn and grow.
- Demonstrate excellent personal presentation and strong interpersonal skills.
- Have an outgoing personality with the ability to build rapport easily with key stakeholders.
About Us
Rapport Guest Services is a multi-award-winning provider of front- and back-of-house guest services, partnering with leading organisations across the UK, Ireland and globally.
As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing and equal opportunity, creating environments where everyone can thrive.
We are also a Disability Confident Employer, offering meaningful roles and support for individuals with additional needs.
Find out more about us and our values at www. rapportservice. com.
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Sales Office Coordinator employer: Rapport Guest Services
At Rapport Guest Services, we pride ourselves on creating an exceptional work environment that fosters professional growth and a strong team spirit. As a Luxury Front Desk Concierge, you will be part of a dedicated team delivering outstanding service in a prestigious setting, with opportunities for career advancement and development. Our commitment to employee well-being is reflected in our competitive salary and supportive culture, making us an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Office Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Rapport Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
