At a Glance
- Tasks: Welcome guests, manage helpdesk requests, and support a vibrant charity team.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, free lunch, wellness programs, and a contributory pension scheme.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Make a difference in a supportive environment while developing your skills.
- Qualifications: Front-of-house experience and a proactive, detail-focused approach.
The predicted salary is between 11.7 - 14.3 £ per hour.
We’re looking for a Receptionist & Helpdesk Coordinator to join our close‑knit team of three, supporting a well‑respected charity and helping keep their workplace running smoothly.
This part‑time role blends front‑of‑house warmth with behind‑the‑scenes organisation.
You’ll be the friendly face who welcomes visitors, supports colleagues, and keeps helpdesk activity flowing, logging requests, coordinating tasks and ensuring everything is handled with care and accuracy.
You’ll work closely with the client’s teams, building strong relationships and keeping communication clear so everyone feels supported.
Type of contract: Part‑time, Permanent
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch onsite.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
- Main responsibilities
- Provide a warm, professional, and memorable welcome to all guests, clients, visitors, and building users, ensuring an exceptional first impression.
- Deliver outstanding front‑of‑house reception services, maintaining high standards of customer service at all times.
- Respond to stakeholder enquiries and requests efficiently, courteously, and proactively, ensuring timely resolution or escalation where required.
- Handle incoming and outgoing internal and external telephone calls in a professional and efficient manner.
- Enhance guest engagement by providing information, assistance, and a personalised service experience.
- Cover Service Desk duties as required, ensuring seamless support across both functions.
- Manage and maintain the helpdesk ticketing system, ensuring requests are logged accurately, monitored, actioned, and resolved within agreed service levels.
- Follow up on outstanding helpdesk requests, liaising with relevant teams to ensure timely completion and keeping stakeholders informed of progress.
- Coordinate meeting room bookings, ensuring rooms are prepared and catering requirements are arranged as requested.
- Assist in the preparation of weekly reports on helpdesk activity, highlighting key trends and performance metrics.
- Support the reception team by delivering refresher training and guidance for colleagues providing holiday and absence cover.
- Work collaboratively with internal teams and service partners to improve processes, enhance operational efficiency, and continuously improve service delivery.
- Maintain accurate records and administrative documentation in line with company procedures.
- Consistently uphold the organisation's standards for professionalism, presentation, confidentiality, and customer care.
- Identify opportunities to improve the customer journey and contribute to creating a positive, welcoming, and well-managed workplace environment.
The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
Bring CAFM experience or feel confident learning new systems quickly.
Have at least one year of front‑of‑house experience in a professional setting.
Show a proactive, detail‑focused approach to every task.
Support the team with training, including refreshers for reception and the service desk.
Be a positive team player who helps create a supportive workplace.
Stay calm under pressure and handle busy moments with confidence.
Be flexible and adaptable to changing needs.
Use Excel comfortably and manage digital tasks with ease.
Retrieve and handle data accurately for reporting and tracking.
Work independently and collaboratively depending on what the day requires.
About the Company Rapport Guest Services is a multi-award-winning company, delivering front- and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally.
As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.
We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www. rapportservice. com.
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Receptionist & Helpdesk Coordinator employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester where employees are valued and encouraged to grow. With benefits like travel discounts, health programs, and a contributory pension scheme, team members enjoy a rewarding experience while contributing to the success of a Fortune Global 500 company. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Helpdesk Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist & Helpdesk Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Rapport Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
