At a Glance
- Tasks: Lead a dynamic reception team and deliver exceptional service to clients.
- Company: Join a top-tier corporate hospitality company known for excellence.
- Benefits: Enjoy travel discounts, wellness programmes, and a contributory pension scheme.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Elevate your career while creating memorable experiences for guests.
- Qualifications: Leadership experience in luxury service and a passion for outstanding hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday‑Friday; shift rota basis between 7 AM and 8 PM)
Responsibilities
- Support the Regional Reception Manager in delivering outstanding service to clients.
- Oversee and inspire the team, fostering creativity and operational excellence.
- Ensure that all catering requirements are met with the highest quality.
- Set the standard for excellence, leading by example.
- Serve as the primary contact for clients and Account Managers.
- Prepare team rotas and assist with recruitment, HR tasks, and performance reviews.
- Greet and escort guests with warmth and professionalism.
- Organise meeting rooms, refreshments, and AV support tailored to client needs.
Qualifications
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Be passionate about delivering exceptional service and leading a team by example.
- Ideally, have previous experience in a leadership role within a 5‑star or luxury service environment.
- Possess strong leadership and team development skills.
- Be detail‑oriented and committed to maintaining high standards.
- Have excellent communication skills and a proactive approach.
- Be skilled in managing multiple tasks in a fast‑paced environment.
- Show a genuine interest in creating memorable experiences for clients and guests.
Benefits
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
Reception Team Leader - Edinburgh and Glasgow employer: Rapport Guest Services
Join a leading corporate hospitality company that prioritises exceptional service and employee development. With a vibrant work culture in Edinburgh and Glasgow, we offer exclusive benefits such as travel discounts, wellness programmes, and a contributory pension scheme, ensuring our team thrives both personally and professionally. As a Reception Team Leader, you will have the opportunity to inspire your team and create memorable experiences for clients, all while enjoying a supportive environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader - Edinburgh and Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in hotels or corporate settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for exceptional service shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for clients.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for success! Research the company’s values and culture, and think about how you can embody them. During interviews, be ready to discuss how you can contribute to their mission of delivering outstanding service.
We think you need these skills to ace Reception Team Leader - Edinburgh and Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for exceptional service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for clients and guests.
Tailor Your CV:Make sure your CV highlights relevant experience in hotels, airlines, or corporate hospitality. We love seeing how your past roles have prepared you for this position, so don’t be shy about showcasing your leadership skills and achievements!
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and warmth. We’re looking for someone who can lead by example and inspire their team, so let your personality come through while maintaining a polished tone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand their approach to corporate hospitality and be ready to discuss how your experience aligns with their standards of excellence.
✨Showcase Your Leadership Skills
Prepare examples from your past roles where you've successfully led a team or improved service quality. Highlight your ability to inspire others and maintain high standards, as this is crucial for the Reception Team Leader position.
✨Practice Makes Perfect
Rehearse common interview questions related to hospitality and leadership. Think about how you would handle specific scenarios, like managing a busy reception or dealing with a difficult client, to demonstrate your problem-solving skills.
✨Be Personable and Professional
During the interview, remember to greet your interviewers warmly and maintain a professional demeanor. Show your passion for creating memorable experiences and your commitment to exceptional service, as this will resonate well with them.
