Step into a role where you’ll lead from the front and shape an exceptional front‑of‑house experience. As our Reception & Meetings Team Leader, you’ll be the driving force behind a polished, welcoming and efficient reception service, supporting your team, coordinating daily operations and ensuring every visitor receives a standout first impression.
Type of contract: Full‑time, permanent
Hours: 40 per week (Monday‑Friday, with a shift rota basis)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure Your Future: Benefit from a contributory pension scheme.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities.
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.
Main Responsibilities
- Lead the reception team to deliver a warm, professional and consistent service.
- Oversee daily front‑of‑house operations ensuring smooth workflows and high standards.
- Support, coach and motivate colleagues to achieve service excellence.
- Manage enquiries and escalations, resolving issues promptly and professionally.
- Coordinate with internal teams to maintain seamless workplace operations.
- Ensure compliance and presentation standards are met across the reception area.
- Coordinate meeting rooms seamlessly across daily bookings and events, ensuring accurate set‑up and timeliness.
Ideal Candidate
- Shares our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- A confident, customer‑focused approach.
- Strong communication and leadership skills.
- Excellent organisation and attention to detail.
- Ability to stay calm, proactive and solutions‑driven.
- Experience in a reception or front‑of‑house environment.
About Us
Rapport Guest Services is a multi-award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
For more information about us and our values, visit www.rapportservice.com.
Reception & Meetings Team Leader employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester where employees are valued and encouraged to grow. With benefits like travel discounts, health programs, and a contributory pension scheme, team members enjoy a rewarding experience while contributing to the success of a Fortune Global 500 company. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences and operational excellence.
