Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional front-of-house service.
- Company: Join Rapport Guest Services, a proud inclusive employer.
- Benefits: Enjoy travel discounts, wellness programs, and career development opportunities.
- Other info: Be part of a multi-award-winning company committed to inclusion.
- Why this job: Make a real impact in a dynamic, premium environment.
- Qualifications: Experience in team leadership within luxury or corporate settings.
The predicted salary is between 40000 - 50000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Step into a role where service excellence meets leadership. We are looking for an exceptional Reception Manager to lead our Front of House operation at a prestigious Central London location. This is an opportunity to shape the client experience, elevate standards, and inspire a high-performing team within a dynamic, premium environment.
As Reception Manager, you will oversee the seamless day-to-day running of Reception and Helpdesk (a team of 12: 10 Reception, 2 Helpdesk), ensuring every interaction reflects Rapport's commitment to excellence. You'll play a key role in enhancing service delivery, driving performance, and continuously evolving the Front of House experience.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday)
Main responsibilities:
- Leading, inspiring, and developing the Reception and Helpdesk teams to deliver outstanding service.
- Overseeing all onsite Front of House operations in line with agreed SLAs and KPIs.
- Building strong relationships with clients and stakeholders at all levels.
- Monitoring business activity to ensure services consistently meet and exceed expectations.
- Analysing performance data and delivering insightful monthly and quarterly reports.
- Collaborating across teams to share ideas, drive innovation, and enhance service delivery.
- Maintaining and evolving SOPs to ensure best-in-class operational standards.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have team leadership experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment.
- Have passion to deliver excellent guest service in everything that they do.
- Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude.
- Have excellent time management and communication skills (verbal and written).
- Be able to easily build rapport with key stakeholders (internal, external and VIPs).
If you're ready to take ownership of a premium Front of House operation and make a lasting impact, we'd love to hear from you!
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Reception & Helpdesk Manager employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Helpdesk Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Rapport Guest Services. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for guest service shine through. Be yourself and demonstrate how you embody Rapport's values.
✨Tip Number 3
Prepare for success! Research common interview questions for reception and helpdesk roles, and think about how your experience aligns with the responsibilities listed. Practice your answers to feel confident when it’s showtime.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Rapport team. Don’t miss out on this opportunity!
We think you need these skills to ace Reception & Helpdesk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Reception & Helpdesk Manager role. Highlight your leadership experience and any relevant achievements in guest service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent guest service and how you embody our Rapport values. Keep it engaging and personal, showing us why you're the perfect fit.
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Pay attention to grammar and spelling – it shows us you care about the details and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you promptly!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reception & Helpdesk Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can inspire and develop your team at Rapport.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to guest services and how you would approach them. This will highlight your adaptability and proactive nature, which are key traits for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, opportunities for growth, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.