At a Glance
- Tasks: Provide top-notch customer service and support daily office operations.
- Company: Join a multi-award-winning team at a Fortune Global 500 company.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Be the face of excellence and creativity in a vibrant office environment.
- Qualifications: Great interpersonal skills and a proactive attitude are essential.
The predicted salary is between 18900 - 18900 € per year.
We are looking for a Customer Service Coordinator to join our awarding winning Rapport team. You will be based in one of our client’s fantastic offices in Edinburgh. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day. You will play a crucial role in providing excellent service to clients and customers, looking after your own office and ensuring all Customer Service duties are carried out to the highest standards.
You will be the main point of contact at the office, covering and supporting different projects, organising events and looking after the day-to-day operations. This is the ideal role for someone who has an incredible ability to spark immediate Rapport, takes responsibility and takes a proactive approach towards tasks.
Type of contract: Part time, Permanent
Hours: 25 per week (Monday - Friday, shift rota basis between 9 AM and 2 PM)
Salary: £18,900 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Covering all customer service duties at the office, always providing a top experience and service to all clients.
- Assisting in meeting and greeting stakeholders, and providing in-room assistance as necessary in meeting rooms.
- Being the first point of contact for the client, having a helpful and approachable attitude, ensuring the smooth running of day-to-day operation.
- Supporting with the resolution of any logistical and technical issues, and escalating them as appropriate to the relevant teams.
- Completing regular audits, where requested.
- Proactively dealing with enquiries and requests in person, via telephone, radio, email, or Teams in a timely manner.
- Supporting with other ad-hoc duties as required.
The Ideal Candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be highly organised, self-confident, with passion for delivering high standard service and going the extra mile.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
- Be flexible and comfortable with swift changes in the day-to-day operations.
- Have a positive, can-do attitude and understand professional etiquette.
- Possess a high level of attention to detail and the ability to act both proactively and intuitively.
- Be able to work independently and as part of the team.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Office Coordinator - Part Time Edinburgh employer: Rapport Guest Services
Join Rapport Guest Services, a multi-award-winning company renowned for its people-first culture and exceptional service standards. As an Office Coordinator in Edinburgh, you'll enjoy a supportive work environment that prioritises employee wellbeing, offers extensive learning and development opportunities, and celebrates excellence through initiatives like the WOW Awards. With benefits such as exclusive discounts, a contributory pension scheme, and a paid day off to support a cause you care about, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator - Part Time Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values will help you show how you fit right in with their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and how you can create rapport with clients.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Office Coordinator - Part Time Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our Rapport values.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and organisational skills.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services and their values. Understand their commitment to customer service and how they create rapport with clients. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Show Off Your Interpersonal Skills
As an Office Coordinator, you'll need to demonstrate excellent interpersonal skills. During the interview, be friendly and approachable. Use examples from your past experiences where you've successfully built rapport with clients or colleagues to highlight your ability to connect with others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle day-to-day operations. Think of specific scenarios where you've dealt with logistical or technical issues and be ready to discuss how you resolved them. This will showcase your proactive approach and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or the specific projects you might be involved in. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
