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- Tasks: Support daily office operations and create memorable experiences for guests.
- Company: Join Rapport, a leading guest services provider for top corporate clients.
- Benefits: Enjoy exclusive travel discounts, grocery savings, wellness programs, and more.
- Why this job: Be part of a dynamic team in a Fortune Global 500 company with a focus on creativity.
- Qualifications: Outgoing personality, excellent English skills, and customer service experience preferred.
- Other info: Part-time role (20 hours/week) with flexible hours and opportunities for personal development.
Join to apply for the Office Coordinator – Part-Time Bristol role at Rapport Guest Services
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Join to apply for the Office Coordinator – Part-Time Bristol role at Rapport Guest Services
We are recruiting an Office Coordinator to be part of the Rapport team, based at our client\’s office in Bristol. You will be part of a large and diverse team supporting our client: a Fortune Global 500 company, where excellence and creativity are the norm daily.
Reporting to the Office Operations Specialist and being an integral to a highly professional team, this role is at the heart of the office making every day run smoothly, seamless, and special. If you have the incredible ability to spark immediate Rapport with the guests arriving at the building and deliver create memorable experiences, we will be expecting your application!
This role is a part-time, permanent role (20 hours per week), Monday to Friday, with flexibility as per client’s needs.
Some Of The Main Responsibilities
- Providing an exceptional warm and welcoming working environment to internal and external stakeholders
- Ensuring the smooth running of the day-to-day operations on the floor
- Completing floor walks and audits to ensure tidiness and clear desk policy and monitoring/managing the efficient use of the office space
- Supporting with meetings and events from planning and administration of the event, to placing catering orders, liaising with other departments, and ensuring trackers and reports are continuously updated
- Reporting maintenance/cleaning issues to the service desk and followed-up on their progress
- Engaging in individual and the team’s training as required
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have an excellent command of English, verbal and written
- Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
- Maintain a professional, polite, and considerate manner at all times and act as a role model for the team
- Display excellent personal presentation and interpersonal skills
- Have passion to deliver excellent guest service in everything that they do
- Preferably, have previous customer service experience in in a similar role within a luxury hotel, premium airlines, or corporate environment
Some Of Our Benefits Include
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards – for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About The Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our Most Prestigious Awards Include
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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Office Coordinator - Part-Time Bristol employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Coordinator - Part-Time Bristol
✨Tip Number 1
Familiarise yourself with Rapport's values and culture. Understanding their commitment to creating rapport and delivering excellent guest service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any previous customer service experience, especially in luxury settings. Be ready to share specific examples of how you've created memorable experiences for guests or clients in the past.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage day-to-day operations. Think of instances where you've successfully coordinated events or maintained a smooth workflow in a busy environment.
✨Tip Number 4
Showcase your adaptability and proactive attitude. Be prepared to give examples of how you've handled unexpected challenges or changes in a work setting, demonstrating your ability to stay calm and effective under pressure.
We think you need these skills to ace Office Coordinator - Part-Time Bristol
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Office Coordinator position. Tailor your application to highlight how your skills and experiences align with what Rapport Guest Services is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to create rapport and deliver excellent service.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific Rapport values that resonate with you and provide examples of how you've embodied these in your previous roles. Keep it concise and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Office Coordinator role.
How to prepare for a job interview at Rapport Guest Services
✨Show Your Personality
As an Office Coordinator, you'll need to build rapport with guests and stakeholders. Be yourself during the interview; let your outgoing personality shine through. Share experiences that highlight your ability to connect with others.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Prepare examples of how you've successfully managed tasks or events in the past. Discuss your methods for staying organised and detail-oriented, as these are key traits for the position.
✨Emphasise Customer Service Experience
If you have previous experience in customer service, especially in a luxury or corporate environment, make sure to highlight it. Share specific instances where you went above and beyond to provide exceptional service, as this aligns with the company's values.
✨Research Rapport and Its Values
Familiarise yourself with Rapport's values and mission before the interview. Be prepared to discuss how your personal values align with theirs, particularly around creating rapport and delivering brilliant service. This shows genuine interest in the company and its culture.