At a Glance
- Tasks: Welcome guests and provide top-notch service in a vibrant office environment.
- Company: Join a Fortune Global 500 company known for creativity and excellence.
- Benefits: Enjoy travel discounts, wellness programs, and career growth opportunities.
- Other info: Flexible hours with a supportive team culture and recognition for outstanding contributions.
- Why this job: Be the friendly face that makes every visitor feel valued and welcomed.
- Qualifications: Customer service experience and a positive, outgoing personality are essential.
The predicted salary is between 24000 - 28000 £ per year.
We are recruiting a Welcome Host to be part of the Rapport team, based at our client's office in Newcastle. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
Type of contract: Full-time, Permanent. Hours: 40 per week (on a shift rota basis from Monday to Friday between 7 AM and 7 PM with flexibility as per client's needs).
Benefits
- Financial Freedom: exclusive travel and grocery discounts, life assurance and cash rewards.
- Secure Your Future: contributory pension scheme.
- Health Matters: wellness programs, Employee Assistance Program and digital GP services.
- Career Growth: learning and development opportunities.
- Recognition: WOW Awards for outstanding contributions.
- Community Giving: one paid day off each year to support a cause.
Main responsibilities
- Provide excellent service to clients and customers arriving to the office, ensuring Receptionist duties meet the highest standards.
- Direct visitors to the appropriate individual, meeting room and office as required.
- Offer refreshments to all visitors.
- Provide accurate information via telephone, email and in person, in line with agreed standards.
- Keep the Reception area tidy and presentable, with all necessary stationery and material.
- Liaise with key internal and external stakeholders to support smooth day-to-day operations.
- Support ad-hoc requests as required by the business.
Ideal candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous customer service experience.
- Have a positive, outgoing personality and can build rapport with key stakeholders.
- Be proactive, flexible, adaptable, with great attention to detail and a desire to learn and grow.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate with excellent verbal and written communication skills, using professional telephone and email etiquette.
- Demonstrate the ability to work independently and manage own workload.
Rapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland and globally. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Welcome Host - Newcastle in Newcastle upon Tyne employer: Rapport Guest Services
As a Welcome Host at our client's prestigious Newcastle office, you will join a dynamic and diverse team within a Fortune Global 500 company that champions excellence and creativity. Enjoy a supportive work culture that prioritises employee wellbeing with benefits like exclusive discounts, wellness programmes, and career development opportunities, all while making a meaningful impact in a role that values your ability to connect with guests. With a commitment to inclusion and community giving, this is an exceptional opportunity for those seeking a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host - Newcastle in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Welcome Host - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Rapport Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
