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- Tasks: Support diverse operations as a Network Team Ambassador across Edinburgh and Newcastle.
- Company: Join Rapport Guest Services, an inclusive employer committed to diversity and teamwork.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible hours with opportunities for overtime and community support initiatives.
- Why this job: Gain exciting exposure in a dynamic environment while making a real impact.
- Qualifications: Customer-facing experience and a passion for exceptional service are essential.
The predicted salary is between 24000 - 30000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Job Introduction
- Role: Corporate Mobile Receptionist
- Location: Scotland and Newcastle
- Contract type: Full-time, Permanent
- Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
We are looking for a Network Team Ambassador to join our Rapport Network Team to cover predominantly Edinburgh but also other parts of Scotland and Newcastle. Our Network Team plays a crucial role in supporting over 100 locations, stepping in during operational absences, such as vacations and training sessions. This position is perfect for receptionists who seek diversity and excitement in their work. You will gain exposure to various operations and teams, and we will provide comprehensive training on systems and procedures before assigning you to a site. While the role can be challenging, you will be part of an inclusive, innovative business that values teamwork.
Main responsibilities
- Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
- Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
- Professionally managing all incoming and outgoing calls
- Collaborating with other departments and service providers to create a unified approach to guest satisfaction
- Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be willing to travel
- Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
- Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
- Communicate effectively and adapt their working style to various environments
- Exhibit strong interpersonal skills and a positive, proactive attitude under pressure
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Network Team Ambassador - Edinburgh and Newcastle employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Team Ambassador - Edinburgh and Newcastle
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Rapport Guest Services on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Be ready for an interview on the spot! If you’re applying through our website, keep your phone handy. Sometimes, we might want to chat right after you submit your application. Show us your enthusiasm and readiness to jump into the role!
✨Tip Number 3
Research is key! Familiarise yourself with Rapport's values and culture. When you know what we stand for, you can tailor your conversations to show how you embody those values. It’ll make you stand out as a candidate who truly gets us.
✨Tip Number 4
Follow up after your application! A quick message expressing your continued interest can go a long way. It shows initiative and keeps you on our radar. Just remember to be polite and professional – we love a proactive attitude!
We think you need these skills to ace Network Team Ambassador - Edinburgh and Newcastle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Team Ambassador role. Highlight your customer-facing experience and how it aligns with our values at Rapport. We want to see how you can bring your unique flair to our team!
Showcase Your Flexibility: Since this role requires adaptability, share examples of how you've successfully managed changing duties or worked in different environments. We love candidates who can roll with the punches and keep a positive attitude!
Be Personable: Remember, this role is all about building rapport with guests and colleagues. Use your application to demonstrate your strong interpersonal skills and passion for exceptional customer service. Let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It helps us keep track of applications and ensures you’re considered for the right role. Don’t miss out on this opportunity!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Network Team Ambassador, you'll be dealing with guests regularly. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to adapt and remain calm under pressure, as this is crucial in a fast-paced environment.
✨Be Ready for Flexibility Questions
Given the nature of the role, be prepared to discuss your flexibility regarding shifts and locations. Think of instances where you've successfully adapted to changing circumstances in previous jobs, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.