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- Tasks: Join our team as a Mobile Receptionist, covering various client sites in Manchester and Leeds.
- Company: Rapport Guest Services is an award-winning company focused on exceptional guest services across the UK and beyond.
- Benefits: Enjoy travel discounts, wellness programs, a pension scheme, and a paid day off for community service!
- Why this job: Experience diverse environments, meet new people, and receive full training while being part of a supportive team.
- Qualifications: Must have at least one year of customer-facing experience and a passion for exceptional service.
- Other info: Flexibility to travel between cities is essential; all travel expenses are covered.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for a fantastic Receptionist to join our Rapport Network Team, supporting a variety of client sites across Manchester and Leeds. This is a mobile role designed to provide essential cover for holidays, sickness, training, and short-term vacancies within our portfolio. It is a great opportunity for someone who enjoys variety and wants to build experience across different environments. Flexibility is key. You will need to be comfortable travelling between both cities, sometimes at short notice. Whether you are based in Manchester or Leeds, your travel expenses will be fully covered when commuting to the other city.
While the nature of the role is dynamic, you will only be scheduled to work at one site per day ensuring clarity and structure in your working day. This role is ideal for someone who's proactive, adaptable, and confident in delivering excellent front-of-house service. You will meet new people, experience a wide range of settings, and receive full training before being placed at any site. You'll be a key part of a supportive team that values reliability, professionalism, and positive energy.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM to 8 PM)
Salary: £29,800 per annum
Main responsibilities:
- Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
- Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
- Handling all external and internal calls in a professional manner.
- Communicating effectively with other departments and service providers, creating a one team approach to delighting our guests.
- Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.
- Adopting a flexible and adaptable approach to the rota with potential shift/location changes.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be willing to travel between Leeds and Manchester.
- Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments.
- Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders.
- Communicate effectively and adapt their working style to various environments.
- Exhibit strong interpersonal skills and a positive, proactive attitude under pressure.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Mobile Receptionist - Manchester and Leeds (RNTML) employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Receptionist - Manchester and Leeds (RNTML)
✨Tip Number 1
Familiarise yourself with the Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Demonstrating these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Highlight your flexibility and adaptability in previous roles. Since this position requires travelling between Manchester and Leeds at short notice, sharing specific examples of how you've successfully managed similar situations will show you're the right fit.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of scenarios where you went above and beyond for a guest or client, as this role is all about delivering exceptional service across various environments.
✨Tip Number 4
Research the different client sites you might be working at. Understanding the types of environments and services offered can help you tailor your responses and demonstrate your enthusiasm for the role during the interview.
We think you need these skills to ace Mobile Receptionist - Manchester and Leeds (RNTML)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience, especially in fast-paced environments. Emphasise skills that align with the role, such as adaptability, communication, and a proactive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional customer service. Mention specific experiences where you demonstrated flexibility and professionalism, and explain why you're excited about the mobile aspect of the role.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and ability to handle various tasks under pressure. Use examples from previous roles to illustrate how you've successfully managed guest requests or adapted to changing environments.
Showcase Your Values: Align your application with Rapport's values by incorporating phrases like 'Create Rapport' and 'Stronger Together'. This shows that you understand their culture and are a good fit for their team.
How to prepare for a job interview at Rapport Guest Services
✨Show Your Flexibility
Since this role requires travelling between Manchester and Leeds, be prepared to discuss your flexibility and adaptability. Share examples of how you've successfully managed changing environments or schedules in previous roles.
✨Demonstrate Customer Service Skills
Highlight your experience in customer-facing roles, especially in fast-paced settings. Prepare to give specific examples of how you've handled guest requests or resolved issues efficiently and professionally.
✨Emphasise Teamwork
This position values a collaborative approach. Be ready to talk about times when you've worked effectively within a team, showcasing your ability to communicate and support colleagues to achieve common goals.
✨Align with Company Values
Familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. Think of ways you embody these values and be prepared to discuss them during the interview.
