At a Glance
- Tasks: Welcome guests, support meetings, and ensure smooth daily operations.
- Company: Join the vibrant Rapport team at a Fortune Global 500 company.
- Benefits: Enjoy travel discounts, wellness programmes, and a contributory pension scheme.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Be the go-to person in a dynamic environment and create memorable experiences.
- Qualifications: Professional, polite, and a team player with a passion for service.
The predicted salary is between 22500 - 22500 £ per year.
We’re excited to welcome a Customer Service Coordinator to our vibrant Rapport team at our client’s Manchester office. In this key role, you’ll support a Fortune Global 500 company known for its culture of innovation and excellence. You’ll be at the heart of day‑to‑day operations, ensuring the office runs smoothly and efficiently. Your ability to connect effortlessly with guests and deliver memorable experiences will be a vital part of our success. If you’re passionate about creating a positive, energetic workplace and love being a go‑to person in a dynamic environment, we’d love to hear from you!
Contract type: Part‑time, Permanent. Hours: 32 per week (Tue–Thu, flexible Monday or Friday if needed). Salary: £22,500 per annum.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme.
- Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities.
- Celebrate Excellence: Receive WOW Awards for outstanding contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Customer Experience & Engagement: Provide a warm welcome, assist in meetings, maintain high service standards, and build strong client relationships.
- Operational Support: Ensure smooth daily operations, complete floor walks and audits, and proactively take on ad‑hoc duties and projects.
- Technology & Event Support: Oversee the full event process for onsite events, including the use of our in‑house event management system; troubleshoot, resolve equipment and technical issues.
- Health, Safety & Compliance: Maintain a safe working environment, adhere to company/site policies, and undergo Fire Warden and First Aid training.
- Space & Occupancy Management: Capture occupancy data, conduct daily census, and support space utilisation initiatives.
- Flexibility & Collaboration: Adapt to changing tasks and work closely with the client and team.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Maintain a professional, polite and considerate manner at all times.
- Adhere to presentation standards as per the dress code policy.
- Discuss any training needs or requests with your manager.
- Work as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure all daily tasks are completed.
- Take part in the cross‑training program covering all areas of the department.
- Attend both individual and group training sessions as required.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Customer Service Coordinator - Manchester employer: Rapport Guest Services
At Rapport Guest Services, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises innovation and excellence. Our Manchester office provides a supportive environment where you can thrive both personally and professionally, with access to extensive learning opportunities, wellness programmes, and community engagement initiatives. Join us to be part of a team that values your contributions and celebrates your successes while ensuring a positive and energetic workplace.
