At a Glance
- Tasks: Lead and inspire a team to create exceptional workplace experiences.
- Company: Join a prestigious team at a leading Big Four accountancy firm.
- Benefits: Enjoy travel discounts, cash rewards, daily food allowance, and wellness programs.
- Other info: Flexible hours, extensive learning opportunities, and a supportive community.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Previous supervisory experience and a passion for team development are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting a Workplace Supervisor (to be known as Floor Assistant Supervisor) to join our 43-strong team at one of Rapport's most prestigious contracts. Our client is one of the world's leading Big Four accountancy firms.
Position Details
- Type of contract: Full-time, Permanent
- Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 5 PM, with flexibility as per business needs)
Why you’ll love working with us
- Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance. PLUS, a daily food allowance!
- Future Security: Contributory pension scheme.
- Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
- Career Growth: Extensive learning and development opportunities.
- Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
- Community Support: One paid day off per year to give back to a cause you care about.
Main Responsibilities
- Lead, motivate and inspire a team of Workplace Ambassadors to deliver exceptional workplace experiences.
- Provide day-to-day supervision, coaching and support, ensuring team members perform confidently and consistently.
- Train, develop and maintain team engagement, fostering a positive and high-performing culture.
- Conduct regular team briefings, one-to-ones and performance conversations.
- Ensure all services are delivered in line with agreed service standards, procedures and client expectations.
- Encourage innovation and creative problem-solving, empowering team members to deliver unexpected solutions and continuously improve service delivery.
- Act as the first point of escalation for workplace-related issues, ensuring timely resolution.
- Build and maintain strong relationships with client stakeholders, becoming a trusted operational partner.
- Oversee and support the management of space utilisation across the London campus.
- Manage supplier relationships, including logging, monitoring and following through on service requests.
- Analyse operational data and provide business support and reporting where required.
- Ensure all workplace facilities, including internal vending provisions, are maintained to the highest standard.
- Lead by example, demonstrating professionalism, accountability and a guest-focused approach at all times.
Ideal Candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous supervisory or team leadership experience within hospitality, workplace, customer service or facilities environments.
- Be passionate about developing people and creating engaged, high-performing teams.
- Possess excellent relationship-building skills and the ability to influence stakeholders at all levels.
- Demonstrate strong organisational skills, attention to detail and the ability to prioritise effectively.
- Be proactive, adaptable and solution-focused when responding to operational challenges.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate with strong verbal and written communication skills, including professional email and telephone etiquette.
- Have experience managing multiple priorities while maintaining exceptional service standards.
Workspace Supervisor in London employer: Rapport Guest Services
At Rapport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and innovation. As a Workplace Supervisor in London, you'll enjoy a range of benefits including exclusive discounts, a contributory pension scheme, and extensive learning opportunities, all while working with a prestigious client in the Big Four accountancy sector. Our commitment to employee wellbeing and community support, alongside recognition for outstanding performance, makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at or know about the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since Rapport values things like innovation and teamwork, think of examples from your past that showcase these traits. We want to see how you fit into our vibe!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence. Plus, it’s a great way to refine your answers to common questions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Remember, we love candidates who are proactive and engaged!
We think you need these skills to ace Workspace Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Workplace Supervisor role. Highlight any previous supervisory or team leadership experience, especially in hospitality or customer service, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about developing people and creating engaged teams. Share specific examples of how you've motivated others in the past.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application is clear and professional. Pay attention to your email etiquette when reaching out to us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, make sure you research Rapport and their values. Understand their commitment to creating exceptional workplace experiences and how they align with your own values. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Workplace Supervisor, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Be ready to discuss how you can foster a positive and high-performing culture in your new role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of specific situations where you've had to manage multiple priorities or respond to operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the training and development opportunities available, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
