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- Tasks: Lead a team of 43 ambassadors to deliver exceptional guest services.
- Company: Top-tier guest services provider in Greater London.
- Benefits: Full-time role with professional development and exciting perks.
- Why this job: Join a luxury environment and elevate your hospitality career.
- Qualifications: Experience in high-end hospitality and strong leadership skills.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading guest services provider in Greater London is seeking a Deputy Guest Services Manager to oversee a team of 43 ambassadors. You will be responsible for managing reception operations and ensuring exceptional service standards across multiple locations.
Ideal candidates should have experience in high-end hospitality, strong leadership skills, and a passion for customer service.
The role offers full-time permanent employment with opportunities for professional development and various perks.
Senior Guest Services Lead – Luxury Office Portfolio in London employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Services Lead – Luxury Office Portfolio in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research the company! Familiarise yourself with their values and service standards. This will not only help you tailor your responses but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Senior Guest Services Lead – Luxury Office Portfolio in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in high-end hospitality. We want to see how you've managed teams and delivered exceptional service in the past!
Be a Leader: Since this role is all about leadership, don’t shy away from showcasing your leadership skills. Share examples of how you've motivated your team and improved service standards in previous roles.
Tailor Your Application: Make your application stand out by tailoring it to our specific needs. Use keywords from the job description and show us why you’re the perfect fit for the Senior Guest Services Lead position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Luxury Hospitality Inside Out
Make sure you brush up on the latest trends and standards in high-end hospitality. Familiarise yourself with the company’s values and how they align with exceptional service. This will show your passion for customer service and your commitment to maintaining high standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your strong leadership skills, which are crucial for the role.
✨Practice Situational Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Prepare for situational questions by thinking through how you would handle various guest service challenges. This will help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company culture, opportunities for professional development, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
