At a Glance
- Tasks: Support IT and AV needs, ensuring exceptional service and smooth operations.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a diverse team that values collaboration and personal growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in a similar role and a passion for technology.
The predicted salary is between 27185 - 27185 £ per year.
We are seeking an AV & LTS Senior Coordinator to join our Rapport team, based in one of our client’s sites near Fenchurch Street station. This role involves supporting IT and AV equipment needs for our clients while ensuring service excellence. You will be part of the UK & Ireland Technology Services team, focused on providing IT services to the Client’s workforce.
Contract type: Full‑time, Permanent.
Hours: 40 per week (Monday‑Friday, 7AM to 7PM with occasional overtime and travel as needed).
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career.
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.
Main responsibilities:
- Meet and greet customers, providing exceptional service.
- Build strong relationships within the team and across departments.
- Support the asset management process using the designated platforms.
- Issue and manage IT equipment, ensuring accurate records are maintained.
- Assist with walk‑up user requests and IT queries.
- Provide AV equipment setup and troubleshooting support.
- Contribute to process improvements and maintain documentation.
- Support events and meeting spaces, ensuring smooth AV operations.
- Manage AV administration, including reporting and liaising with teams.
The ideal candidate will:
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Have previous experience in a similar role.
- Be passionate about technology.
- Have strong verbal and written communication skills.
- Be reliable, professional, and approachable.
- Be adaptable to changing work requirements.
- Take responsibility and demonstrate trustworthiness.
- Be proactive in personal development.
- Thrive in a collaborative and diverse environment.
- Be positive about change and new challenges.
About us: Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Senior AV and LTS Coordinator in London employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a supportive and inclusive work environment near Fenchurch Street station. Employees benefit from extensive learning and development opportunities, financial perks such as travel discounts and a contributory pension scheme, and a commitment to wellbeing through wellness programmes and an Employee Assistance Program. With a focus on collaboration and community engagement, Rapport empowers its team members to thrive both personally and professionally while celebrating their contributions through initiatives like the WOW Awards.
StudySmarter Expert Advice🤫
We think this is how you could land Senior AV and LTS Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior AV and LTS Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Rapport Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
