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For Companies At a Glance
- Tasks: Be the friendly face of our company, managing calls and guest requests with a smile.
- Company: Join Rapport Guest Services, a multi-award-winning team dedicated to exceptional service.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Flexible shifts, opportunities for overtime, and a supportive, inclusive culture.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Customer-facing experience in fast-paced environments and a passion for service.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Role: Corporate Mobile Receptionist | Location: Scotland and Newcastle | Contract type: Full-time, Permanent | Hours: 40 per week (Monday–Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
Responsibilities
- Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
- Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
- Professionally managing all incoming and outgoing calls
- Collaborating with other departments and service providers to create a unified approach to guest satisfaction
- Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments
Ideal candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be willing to travel
- Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
- Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
- Communicate effectively and adapt their working style to various environments
- Exhibit strong interpersonal skills and a positive, proactive attitude under pressure
What you will get
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Network Team Ambassador - Edinburgh and Newcastle in London employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Team Ambassador - Edinburgh and Newcastle in London
✨Tip Number 1
Network like a pro! Attend industry events or local meetups in Edinburgh and Newcastle. Chat with people in the field, share your passion for customer service, and let them know you're on the lookout for opportunities.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in, engage with their posts, and connect with current employees. It’s a great way to get noticed and learn about job openings before they hit the market.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend. Focus on showcasing your customer service skills and how you embody Rapport's values. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Rapport. Let’s make it happen together!
We think you need these skills to ace Network Team Ambassador - Edinburgh and Newcastle in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Team Ambassador role. Highlight your customer-facing experience and how it aligns with our Rapport values. We want to see how you can bring your unique flair to our team!
Showcase Your Flexibility: Since the role requires adaptability, share examples of how you've successfully managed changing duties or schedules in previous jobs. We love candidates who can roll with the punches and keep a positive attitude!
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail and effective communication skills.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward, and you’ll be able to showcase your enthusiasm for joining our amazing team at Rapport!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values like 'Create Rapport' and 'Be Brilliant'. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle pressure and adapt to changing situations, as these are key traits they’re looking for.
✨Practice Your Communication Style
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and how they relate to the job.
✨Be Ready for Flexibility Questions
Given the nature of the job with varying shifts and locations, be prepared to discuss your flexibility. Think of examples where you've successfully adapted to changes in your work environment or schedule, and express your willingness to embrace the dynamic nature of the role.