At a Glance
- Tasks: Deliver exceptional hospitality experiences and build positive relationships with clients and guests.
- Company: Join the award-winning Rapport team, known for its supportive and collaborative culture.
- Benefits: Enjoy travel discounts, wellness programs, and complimentary snacks while working.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Make people feel valued and deliver outstanding service in a dynamic environment.
- Qualifications: Experience in luxury hospitality and a passion for creating memorable guest experiences.
The predicted salary is between 11.7 - 14.3 £ per hour.
- Join our award-winning Rapport team as a
- Hospitality Assistant
- , supporting a prestigious law firm located near
- Monument and
Liverpool Street stations.
In this client-facing role, you will be the face of the business, creating exceptional experiences and building positive relationships with every guest, client, and partner you meet.
We're looking for someone who brings enthusiasm, confidence, and a genuine passion for hospitality.
In return, you'll become part of a welcoming team where support, collaboration, and a great sense of community make every day enjoyable.
If you thrive on making people, feel valued and delivering service that goes above and beyond, this could be the perfect role for you.
Type of contract
Part-time, Permanent
Hours
- 32 per week (Monday-Thursday; shift rota basis between 7 AM and 9 PM)
- What You'll Get
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary snacks whilst on duty.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
- Main Responsibilities
- Deliver exceptional food and beverage service to clients, guests, and meeting attendees throughout the day.
- Coordinate and place catering orders, ensuring all hospitality requests are accurate, timely, and presented to the highest standard.
- Prepare, plate, and present food and refreshments with meticulous attention to detail and quality.
- Set up, monitor, and replenish hospitality stations, meeting rooms, and event spaces.
- Clear and reset meeting rooms efficiently following hospitality services, maintaining a professional and welcoming environment.
- Manage hospitality invoices, ensuring accurate record-keeping and timely processing.
- Produce and maintain hospitality reports, including catering spend, usage, and service metrics.
- Build strong relationships with catering suppliers and internal stakeholders to ensure a seamless service experience.
- Anticipate client needs and proactively deliver a tailored, first-class hospitality experience.
- Support the delivery of meetings, conferences, and events, ensuring all hospitality requirements are executed flawlessly.
- Demonstrate flexibility and adaptability when supporting ad hoc events, VIP visits, and changing business needs.
- The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Ideally have experience within a luxury hospitality, five-star hotel, premium airline, private members’ club, or high-end corporate hospitality environment.
- Remain composed, professional, and attentive while managing multiple requests in a fast-paced setting.
- Thrive in a busy hospitality environment, confidently prioritising tasks and always delivering exceptional service.
- Take pride in creating memorable guest experiences while supporting colleagues and contributing to team success.
- Bring a positive, enthusiastic, and solutions-focused approach to every shift.
- Be a collaborative team player who enjoys working closely with others to deliver outstanding service.
- Communicate confidently with clients, guests, and senior stakeholders, building strong professional relationships at every level.
- Demonstrate exceptional attention to detail and a genuine passion for delivering first-class hospitality.
- Be flexible and adaptable, responding seamlessly to changing priorities and business needs.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally.
As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.
We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team.
We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time.
Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background.
We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying.
Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
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Hospitality Assistant in London employer: Rapport Guest Services
At Rapport Guest Services, we pride ourselves on creating an exceptional work environment that fosters professional growth and a strong team spirit. As a Luxury Front Desk Concierge, you will be part of a dedicated team delivering outstanding service in a prestigious setting, with opportunities for career advancement and development. Our commitment to employee well-being is reflected in our competitive salary and supportive culture, making us an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Rapport Guest Services and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Assistant in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Rapport Guest Services that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Rapport Guest Services.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Rapport Guest Services get a sense of who you are beyond your experience!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Rapport Guest Services and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
