At a Glance
- Tasks: Deliver exceptional customer service and support to clients and staff.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Be the welcoming face of our business and make a real impact.
- Qualifications: Confident, organised, and customer-focused with strong communication skills.
The predicted salary is between 34165 - 34165 £ per year.
Are you passionate about delivering exceptional customer service? Join us as our Guest Experience Host with our team of three and be the welcoming face of our business for clients, partners, and employees.
Key Details
- Type of contract: Full-time, Permanent
- Hours: 42.5 per week (Monday - Friday, shift rota basis between 7:30 AM – 6 PM)
- Salary: £34,165 per annum
Benefits
- Financial Freedom: Exclusive travel and grocery discounts, life assurance and cash rewards
- Secure Your Future: Contributory pension scheme
- Health Matters: Wellness programs, Employee Assistance Program, and digital GP services
- Thrive Personally & Professionally: Learning and development opportunities
- Celebrate Excellence: WOW Awards for outstanding contributions
- Give Back to Community: One paid day off annually to support a cause
Main responsibilities
- Deliver excellent customer service to all clients and visitors
- Provide refreshments to clients when necessary
- Assist staff satisfaction by making teas/coffees and providing adhoc assistance
- Provide administrative support including photocopying, scanning, printing, and binding documents; book taxis and couriers; collect and distribute parcels
- Manage meeting room reservations and process enquiries (booking rooms, videoconference/audioconference, catering when requested)
- Assist in organising events by setting up breakfasts, lunches, and dinners
- Answer all incoming calls and emails promptly
- Take ownership of the reception and associated areas, liaising with cleaners, facilities, security, and other departments as needed
The ideal candidate
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Confident, customer‑focused, and able to deliver outstanding service with a friendly approach
- Highly organised multitasker with strong organisational skills
- Reliable and punctual with a strong sense of responsibility
- Clear communicator with confident verbal and written communication across all levels
- Team‑oriented collaborator who contributes positively to team culture
- Professional telephone manner
About us
Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Guest Experience Host in London employer: Rapport Guest Services
At Rapport Guest Services, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a Guest Experience Host, you will enjoy competitive benefits including exclusive discounts, a contributory pension scheme, and opportunities for personal and professional growth, all while working in a supportive team environment that values your contributions and encourages community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rapport Guest Services' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a client. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential future colleagues.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Host in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for clients in the past – we love to see that!
Be Organised and Clear:As a Guest Experience Host, being organised is key. Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language clear and concise – it reflects your organisational skills!
Highlight Team Spirit:We value collaboration and a positive team culture. In your application, mention experiences where you’ve worked effectively in a team. Show us how you contribute to a friendly and supportive environment – it’s what we’re all about!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to share examples of how you've gone above and beyond for clients in the past. This role is all about creating a welcoming atmosphere, so think of specific instances where you made a positive impact.
✨Showcase Your Organisational Skills
As a Guest Experience Host, you'll be juggling multiple tasks. Prepare to discuss how you manage your time and prioritise tasks effectively. Maybe even bring a few anecdotes about how you’ve successfully handled busy situations or organised events in the past.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You’ll need to demonstrate a professional telephone manner and clear communication style. Consider doing mock interviews with friends to refine your responses and ensure you come across as confident and articulate.
✨Embrace the Company Values
Familiarise yourself with the company's values, like 'Create Rapport' and 'Be Brilliant'. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you resonate with their culture can set you apart from other candidates.
