At a Glance
- Tasks: Support global events and ensure seamless service delivery across multiple sites.
- Company: Join a multi-award-winning company committed to inclusion and wellbeing.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Make an impact by coordinating exciting events and improving service delivery.
- Qualifications: Experience in event planning and strong organisational skills required.
The predicted salary is between 33456 - 33456 £ per year.
The Global Services Coordinator supports Events, Front of House, Service Desk, and Facilities functions across multiple sites. The role works closely with local and global stakeholders to ensure seamless service delivery, maintain high operational standards, and support efficient booking and reporting processes.
Job Details
- Type of contract: Full‑time, Permanent
- Hours: 40 per week (Monday‑Friday, shift rota basis between 8AM and 7PM, with flexibility as per business needs)
- Salary: £33,456 per annum
Benefits
- Exclusive travel and grocery discounts
- Life assurance and cash rewards
- Contributory pension scheme
- Access to wellness programs, an Employee Assistance Program, and digital GP services
- Learning and development opportunities
- Recognition through WOW Awards for exceptional contributions
- One paid day off annually to support a cause you’re passionate about
Responsibilities
- Provide operational and administrative support to Events and related functions
- Coordinate global events and ensure accuracy across systems
- Support Back‑of‑House operations, including event coordination and logistics
- Maintain and update booking systems ensuring data accuracy
- Identify and resolve discrepancies, conflicts, and operational issues
- Support reporting, MI packs, and performance tracking
- Assist with system updates, changes, and stakeholder communication
- Collaborate with global teams to ensure consistency and best practice
- Maintain documentation, processes, and operational records
- Support continuous improvement of booking systems and service delivery
Qualifications
- Proven experience in reservations, event planning or coordination
- Proficient in business administration
- Strong organisational and time‑management skills with the ability to handle multiple events simultaneously
- Experience using event management software programs
- Ability to work both independently and in a team environment
- Excellent interpersonal skills on all levels
- Flexibility to work non‑standard hours as required by event schedules
- Strong Microsoft Office skills
- High level of attention to detail
Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
About Us and Equal Opportunity Statement
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer offering meaningful roles for individuals with additional needs. We are an equal opportunity employer and welcome applications from all qualified individuals.
Global Services Coordinator in London employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that prioritises employee wellbeing and professional growth, offering a vibrant work culture where collaboration and innovation thrive. With benefits like exclusive travel discounts, wellness programmes, and recognition for outstanding contributions, employees are empowered to make a meaningful impact while enjoying a supportive environment. Located across multiple sites, the role of Global Services Coordinator provides unique opportunities to engage with diverse teams and contribute to seamless service delivery on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Global Services Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Services Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Rapport Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
