At a Glance
- Tasks: Lead a dynamic front desk team and create unforgettable guest experiences.
- Company: Prestigious global client in Central London with a focus on exceptional service.
- Benefits: Competitive salary, performance bonuses, exclusive discounts, and wellbeing support.
- Other info: Flexible hours, ongoing development opportunities, and a commitment to inclusion.
- Why this job: Join a multi-award-winning company and make a real impact in guest services.
- Qualifications: Experience in front-of-house leadership and exceptional people skills required.
The predicted salary is between 30000 - 31320 £ per year.
Overview
Front Desk Manager – Corporate Guest Services at a prestigious global client in Central London. £45,000 salary plus performance-based bonus. 40 hours per week, Monday–Friday with flexibility.
Full-time, permanent contract.
Responsibilities
- Lead from the front and set the tone for exceptional service in a fast-paced front-of-house environment.
- Be the first point of contact for guests, clients, and employees; deliver an unforgettable welcome and ensure a seamless experience from arrival to departure.
- Work hands-on at the desk, coach the team daily, and maintain impeccable service standards.
- Build and nurture strong relationships with stakeholders at all levels.
- Identify opportunities to enhance the guest journey and operational efficiency.
- Motivate and develop the team to consistently exceed expectations.
- Uphold the prestige and reputation of the client brand at every interaction.
About You
- Proven experience in front-of-house or guest services leadership (corporate, hospitality, or luxury environment).
- Exceptional people skills with a coaching-led leadership style.
- Strong organisational skills and an eye for detail.
- Resilient, adaptable, and always looking for ways to improve service delivery.
What We Offer
- Financial rewards and benefits including exclusive discounts, life assurance, and cash rewards.
- Contributory pension scheme for future security.
- Wellbeing support: wellness programs, employee assistance programme, and digital GP services.
- Ongoing learning and development for career growth.
- Recognition through awards programs.
- One paid volunteer day per year to support a cause.
About Us
Rapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally.
We are part of Compass Group UK&I and are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive.
We are a Disability Confident Employer offering meaningful roles for individuals with additional needs.
Find out more about us and our values at
Rapport job adverts recruit in a timely way, but we review all applications.
Please check your inbox and junk/spam folder for our response.
Due to high application volumes, we recommend applying for no more than one role at a time and choosing the role that best matches your experience.
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StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager – Corporate Guest Services in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rapport Guest Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rapport Guest Services
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We think you need these skills to ace Front Desk Manager – Corporate Guest Services in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rapport Guest Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rapport Guest Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
