At a Glance
- Tasks: Prepare meeting rooms, deliver refreshments, and support catering events.
- Company: Join an award-winning team at Rapport Guest Services.
- Benefits: Enjoy travel discounts, wellness programmes, and a contributory pension scheme.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in guest services.
- Qualifications: Customer-focused with strong attention to detail and multitasking skills.
The predicted salary is between 20182 - 20182 £ per year.
Do you want to be part of an award‑winning team? We are looking for a Floor Coordinator to join the Rapport Guest Services team. You will be based in one of our client’s offices near Fenchurch Street. Our client is a services and solutions company within the global insurance market. Join our team of 4 people rotating between two buildings and three floors.
Type of contract: Part‑time, fixed‑term contract until July 2027.
Hours: 24 per week (Tuesday‑Thursday, shift rota basis between 7AM and 4PM).
Salary: £20,182 per annum.
Benefits:
- Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Benefit from a contributory pension scheme.
- Access wellness programmes, an Employee Assistance Programme and digital GP services.
- Unlock endless learning and development opportunities.
- Celebrate excellence with WOW Awards.
- Take one paid day off annually to support a cause you’re passionate about.
Responsibilities:
- Prepare meeting rooms with refreshments as required.
- Deliver fruits and pastries in breakout areas.
- Set up lunch orders from external suppliers with cutlery and napkins.
- Regularly check tea points and meeting rooms throughout the day, replenishing or tidying as needed.
- Monitor stock levels and place reorders to ensure continuous availability of supplies.
- Assist with catering events as needed.
- Support the Guest Services Manager and Receptionist with hospitality‑related duties during busy periods.
Qualifications:
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Customer‑focused, with a professional and friendly manner.
- Strong attention to detail.
- Ability to multitask and prioritise tasks effectively across two buildings.
- Excellent communication and interpersonal skills to work collaboratively within a small team.
- Flexible, reliable and proactive “can‑do” attitude.
- Can work independently while following clear procedures and service standards.
- Computer literacy and experience in a customer‑facing role.
- Prior experience in a catering or food‑service role preferred.
- Ability to lift heavy packages/items.
About us: Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Floor Coordinator in London employer: Rapport Guest Services
Join Rapport Guest Services as a Floor Coordinator and be part of an award-winning team dedicated to exceptional service in the global insurance market. Located near Fenchurch Street, we offer a supportive work culture that prioritises employee wellbeing, with benefits including exclusive discounts, wellness programmes, and extensive learning opportunities. Our commitment to inclusion and personal growth makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Coordinator in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Rapport Guest Services and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Floor Coordinator in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Rapport Guest Services that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Rapport Guest Services.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Rapport Guest Services get a sense of who you are beyond your experience!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Rapport Guest Services and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
