At a Glance
- Tasks: Lead and coordinate exciting events, ensuring a seamless guest experience.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a supportive environment that values inclusion and growth.
- Why this job: Shape memorable events and make a real impact in a dynamic team.
- Qualifications: Organised, proactive, and great at building relationships.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced and highly organised Event Supervisor to join our vibrant team. As Events Supervisor, you will work closely with other departments to manage logistics, support client needs, and enhance the overall guest experience. If you are ready to take the lead in shaping memorable events and driving operational excellence, we would love to hear from you.
You will be joining a dynamic and collaborative team of 12 professionals, including members of the Events Team and Corporate Support Staff. Together, the team oversees all operational activity across both the Ground Floor and Client Floors, ensuring seamless event delivery and an exceptional guest experience.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM, with flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Oversee event planning and delivery to ensure consistency, quality, and alignment with client expectations.
- Serve as the main escalation point for complex or high-profile client needs, ensuring prompt, professional resolution.
- Build and maintain strong relationships with key stakeholders to support loyalty and repeat business.
- Review and approve major event proposals and logistics to ensure accuracy and feasibility.
- Manage incoming meeting and event requests, confirm details, allocate suitable space, and issue confirmations.
- Plan and coordinate assigned events from reservation through to billing.
- Work with bookers to confirm requirements and manage event logistics, including catering and service needs.
- Prepare daily set-up sheets with detailed instructions for Operations, AV, and F&B teams.
- Coordinate all client and host needs, managing changes or cancellations with relevant teams.
- Seek opportunities to improve service, streamline processes, and introduce innovative enhancements.
- Lead and support the events team through guidance, feedback, and regular check-ins.
- Promote a culture of collaboration, accountability, and continuous improvement.
- Monitor team performance and elevate concerns to the Team Leader and Reception & Events Manager.
- Ensure consistent adherence to company policies, procedures, and SOPs.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
- Demonstrate the ability to work independently and manage own workload.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Events Supervisor in London employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment where collaboration and innovation thrive. As an Events Supervisor, you will benefit from extensive learning and development opportunities, competitive financial rewards, and a strong commitment to employee wellbeing, all while being part of a dynamic team dedicated to delivering outstanding guest experiences. With a focus on community engagement and recognition of excellence, Rapport provides a fulfilling and supportive workplace for those looking to make a meaningful impact in the events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Events Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, attend local meetups, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events, including photos, feedback, and any metrics that highlight your success. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Be proactive! If you see an event company you admire, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can add value. Sometimes, the best opportunities come from taking the initiative.
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our site. It shows you’re genuinely interested in joining our vibrant team. Plus, it makes it easier for us to find your application!
We think you need these skills to ace Events Supervisor in London
Some tips for your application 🫡
Show Off Your Organisational Skills:As an Events Supervisor, being organised is key! Make sure your application highlights your experience in managing logistics and coordinating events. Use specific examples to demonstrate how you've successfully handled complex situations in the past.
Tailor Your Application:We want to see how you fit into our vibrant team! Customise your CV and cover letter to reflect the job description. Mention our Rapport values and how you embody them in your work – it’ll show us you’re a great match!
Be Professional Yet Personable:Your written communication should reflect your personality. While maintaining professionalism, let your positive and outgoing nature shine through. This will help us see how you can build rapport with clients and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the company manages. Familiarise yourself with their past events and think about how you can contribute to enhancing guest experiences. This will show your genuine interest and help you stand out.
✨Showcase Your Organisational Skills
As an Events Supervisor, organisation is key. Prepare examples from your past experiences where you successfully managed logistics or resolved complex client needs. Be ready to discuss how you prioritise tasks and ensure seamless event delivery.
✨Build Rapport with Interviewers
Since building relationships is crucial in this role, practice your interpersonal skills during the interview. Use a friendly tone, maintain eye contact, and engage with your interviewers. This will demonstrate your ability to connect with stakeholders effectively.
✨Be Ready to Innovate
The job description mentions seeking opportunities for improvement. Come prepared with ideas on how to streamline processes or introduce innovative enhancements in event management. This shows your proactive mindset and aligns with the company's values.
