At a Glance
- Tasks: Coordinate events and AV support while delivering exceptional customer service.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a diverse team committed to inclusion and personal development.
- Why this job: Make an impact in a dynamic environment that values collaboration and innovation.
- Qualifications: Exceptional customer service skills and a positive, proactive attitude.
The predicted salary is between 35504 - 35504 £ per year.
We are seeking an Events & AV Coordinator to join our fantastic team at Rapport. Our team is responsible for creating an environment that reflects our clients’ culture of intellectual curiosity, professionalism, and high performance. From delivering exceptional front‑of‑house service and managing workplace operations to supporting employee engagement and visitor experiences, the team helps ensure that the office embodies the same standards of excellence that the business brings to its clients and investment business. We describe the culture as one that values collaboration, entrepreneurial thinking, and empowering individuals to take ownership and make an impact.
Type of contract: Full‑time, Permanent – 40 hours per week (Monday‑Friday; shift rota basis between 7AM and 7PM). Salary: £35,504 per annum.
Benefits:
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career.
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about.
Key responsibilities:
- Deliver an exceptional welcome through professional meet‑and‑greet across all reception areas.
- Ensure smooth daily operations by supporting floor activity and maintaining a safe, tidy environment.
- Maintain high presentation standards across meeting rooms, welcome areas and shared spaces.
- Coordinate meeting rooms effectively including set‑ups, AV support, stationery checks and VIP preparation.
- Handle enquiries confidently in person, by phone and via digital channels, providing clear guidance and solutions.
- Manage technology and equipment ensuring everything is in working order and reporting issues promptly.
- Complete floor walks and audits upholding clear‑desk standards and identifying improvements.
- Support booking systems including check‑ins, system reports and meeting room reservations.
- Provide team support and training, assisting colleagues, new starters and contributing to a collaborative environment.
- Take ownership of tasks including projects, admin duties, feedback reporting and ad‑hoc requests.
Ideal candidate:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together.
- Exceptional Customer Service skills.
- Excellent communication skills – both verbal and written.
- Reliable, consistent, helpful and positive attitude.
- Professional appearance.
- Ability to meet the needs of a diverse and ever‑changing environment.
- Positive about change and a flexible attitude to working practices and demands.
- Responsible and trustworthy, even when working unsupervised.
- Willing and able to make a positive contribution to service delivery improvement.
- Proactive approach to continuous personal development.
- Technologically proficient, with a strong ability to quickly learn and effectively utilise new systems, applications, and digital tools.
- Competent in the use of Microsoft Outlook calendars for scheduling and diary management.
About us:
Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Events & AV Coordinator in London employer: Rapport Guest Services
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester where employees are valued and encouraged to grow. With benefits like travel discounts, health programs, and a contributory pension scheme, team members enjoy a rewarding experience while contributing to the success of a Fortune Global 500 company. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Events & AV Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rapport Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rapport Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Events & AV Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rapport Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Rapport Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
