Director of Corporate Guest Services in London

We are seeking a Client Services Director who will deliver exceptional conferences, meetings, events, and front‑of‑house guest experiences across a multi‑site portfolio for our leading global financial client.

Type of contract: Full‑time, permanent

Hours: 40 per week (Monday‑Friday; shift rota basis with flexibility as required)

Salary: Up to £60,000 per annum

Main Responsibilities:

• Oversee end‑to‑end planning and execution of conferences, meetings, and events across all locations, ensuring seamless, professional guest experiences.
• Act as the primary escalation point for complex or high‑profile events.
• Lead, develop, and inspire a team of 28 receptionists and community ambassadors across London and Glasgow.
• Partner with the Front of House Manager to maintain visibility, consistency, and strong team relationships.
• Drive engagement, performance management, coaching, and development of the team.
• Ensure appropriate resourcing, rota planning, and network team coverage across all locations.
• Build and maintain trusted relationships with the client and key stakeholders, serving as a key point of contact for front‑of‑house and event‑related service delivery.
• Proactively identify opportunities to enhance the guest experience and add value for the client.
• Maintain consistent service standards across all sites, developing and maintaining SOPs, step‑by‑step service procedures, and best practices for front‑of‑house, conferences, and events.
• Monitor service delivery, guest feedback, and KPIs, implementing improvements where required.
• Support mobilisation and integration when necessary, working collaboratively with wider workplace, hospitality, and facilities teams.

Essential Qualifications:

• Proven experience managing conferences, events, and front‑of‑house operations in a corporate or premium hospitality environment.
• Strong people‑management experience, ideally across multi‑site teams.
• Excellent client‑facing and stakeholder‑management skills.
• Ability to lead through influence, build trust, and maintain high team engagement.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.

Desirable:

• Experience in a global or multi‑country environment.
• Exposure to mobilisation or expansion of services into new locations.
• Knowledge of workplace services, corporate hospitality, or FM environments.

Personal Attributes:

• Alignment with Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Professional, calm under pressure, approachable leadership style with a strong service mindset.
• Proactive, solutions‑focused, and adaptable to change.
• Passionate about delivering exceptional guest experiences.

What you’ll get:

• Exclusive travel and grocery discounts, life assurance and cash rewards.
• Contributory pension scheme.
• Access to wellness and employee assistance programmes.
• Learning and development opportunities.
• Annual paid day off to support a community cause.

About Us: Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. Part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards, commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer.