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- Tasks: Lead and inspire a dynamic Customer Service team across London satellite offices.
- Company: Rapport, a people-first company focused on exceptional service experiences.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Why this job: Be the driving force behind unforgettable customer experiences and team success.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
- Other info: Join a vibrant team with a commitment to community and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Rapport, we believe in Creating Rapport, Being Brilliant, Embracing an Innovative Spirit, Walking Tall, and Being Stronger Together. If you’re a people-first leader who thrives in fast‑paced environments and loves turning great service into unforgettable experiences, this could be the role for you.
You’ll be the driving force behind our London satellite offices — the person who ensures everything runs smoothly day‑to‑day while continuously raising the bar for employee and visitor experience. From leading and inspiring your Customer Service team to spotting opportunities to streamline processes and introduce fresh ideas, you’ll play a key role in delivering best‑in‑class service across every location. You’ll also be our relationship‑builder‑in‑chief, developing strong, trusted partnerships with clients, landlords, and contract managers through open communication and genuine collaboration.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Run the show across all London satellite offices, ensuring Customer Service, Events, and AV experiences are seamless, consistent, and memorable.
- Inspire and empower your team, confidently delegating, leading projects, and keeping momentum high.
- Act as the go‑to problem solver, managing escalations with calm, creativity, and a customer‑first mindset.
- Drive operational excellence through audits, insights, and innovative ways of working.
- Recruit, onboard, coach, and develop exceptional talent, building a motivated, high‑performing team.
- Keep operations running like clockwork — managing rotas, timekeeping, payroll, budgets, and all behind‑the‑scenes activity.
- Champion Health & Safety and compliance standards across all locations.
- Build and maintain strong working relationships with clients, landlords, and partners.
- Prepare reports and support.
Customer Service Manager London Satellite Offices employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager London Satellite Offices
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Customer Service Manager role. Highlight your leadership skills and passion for creating unforgettable experiences.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. This will demonstrate your calm and creative approach to managing escalations, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Rapport.
We think you need these skills to ace Customer Service Manager London Satellite Offices
Some tips for your application 🫡
Show Your People-First Approach: In your application, make sure to highlight your experience in leading teams and creating a positive environment. We want to see how you’ve inspired others and built strong relationships, as this aligns perfectly with our values.
Be Specific About Your Achievements: When detailing your past roles, focus on specific examples where you’ve improved customer service or streamlined processes. We love numbers and results, so don’t shy away from showcasing your successes!
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description and reflect our innovative spirit and commitment to excellence. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Values
Before your interview, take some time to really understand Rapport's core values: Creating Rapport, Being Brilliant, and Embracing an Innovative Spirit. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your people-first leadership style.
✨Showcase Your Problem-Solving Skills
As a Customer Service Manager, you'll need to manage escalations and solve problems creatively. Prepare a couple of scenarios from your past where you successfully resolved customer issues or improved processes. This will show your potential employer that you can handle challenges with a calm and customer-first mindset.
✨Highlight Team Leadership Experience
Since you'll be inspiring and empowering your team, it's crucial to discuss your leadership style. Share stories about how you've motivated teams in fast-paced environments, delegated tasks effectively, and maintained high momentum. This will illustrate your ability to lead a high-performing team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how they measure success in customer service. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.