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For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth, engaging experience in a dynamic environment.
- Company: Join Rapport, an award-winning company known for exceptional customer service.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Why this job: Be part of a diverse team and make memorable experiences for guests every day.
- Qualifications: Positive attitude, great communication skills, and a desire to learn and grow.
- Other info: Opportunities for personal and professional development with a focus on wellbeing.
The predicted salary is between 25000 - 35000 £ per year.
We are recruiting a Customer Service Host to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Time management is an integral part of this role. The ability to take ownership is key to success and fantastic communication is essential.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday–Friday; 7 AM – 8 PM, with flexibility according to business needs)
Salary: £30,000 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you're passionate about
Main Responsibilities
- Providing an exceptional welcome to customers to the building
- Ensuring the smooth running of day-to-day operation on the floor and a safe working environment for all floor occupants
- Improving customer engagement in all areas
- Ensuring all equipment/technology is in working order and report when required
- Maintaining high standards so that customer's expectations are consistently exceeded
- Checking that all meeting rooms are set up correctly according to the agreed specification
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About The Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our Most Prestigious Awards Include
- In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Customer Service Host in London employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Host in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their Rapport family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Host, you'll need to be on top of your game when it comes to talking to guests. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your personality during the interview! They’re looking for someone who can build rapport easily, so let your positive, outgoing nature shine through. Share stories that highlight your ability to connect with others.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Host in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that positive, outgoing vibe that matches our Rapport values.
Tailor Your Application: Make sure to customise your application for the Customer Service Host role. Highlight your relevant experience and skills that align with what we’re looking for, like your ability to build rapport and manage time effectively.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about us and what we stand for!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Rapport Values
Before the interview, take some time to familiarise yourself with Rapport's core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Show Off Your Communication Skills
As a Customer Service Host, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to showcase your ability to engage and build rapport with guests during the interview.
✨Demonstrate Proactivity and Flexibility
Prepare to discuss situations where you've had to be proactive or adaptable in your previous roles. Think about times when you took ownership of a task or solved a problem on the spot. This will highlight your ability to thrive in a dynamic environment, which is crucial for this position.
✨Dress to Impress
First impressions matter! Make sure to dress professionally and present yourself well. A polished appearance not only reflects your respect for the interview process but also aligns with the high standards expected at Rapport. Remember, you're aiming to exceed expectations right from the start!