At a Glance
- Tasks: Lead a dynamic team to create unforgettable hospitality experiences and manage exciting corporate events.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy 25 days holiday, exclusive discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a supportive community that values inclusion and personal growth.
- Why this job: Make a real impact by enhancing guest experiences in a prestigious environment.
- Qualifications: Experience in leading teams and managing corporate events is essential.
The predicted salary is between 31500 - 38500 £ per year.
for our prestigious client in London & Glasgow.
Do you excel at leading teams and creating outstanding hospitality experiences? We are seeking a forward‑thinking
Conferencing and Events Director to guide a high‑performing team and elevate the workplace experience for one of our distinguished clients.
In this influential position, you will represent the front line of the client environment, ensuring every visitor and guest receives a warm, polished, and seamless welcome.
Alongside managing day‑to‑day conference operations, you will collaborate closely with the Client Services Director to enhance service delivery, inspire your team, and champion continuous improvement across the guest experience.
Contract type
Full-time, Permanent
Salary
Up to £55,00 per annum
Hours
40 hours per week, Monday–Friday, on a shift rota basis with some flexibility required
Locations
Canary Wharf & Glasgow
If you are prepared to apply your leadership capabilities, events experience, and commitment to exceptional hospitality in a key client‑facing role, we welcome your application!
The successful candidate will be required to go through a detailed 6-year vetting.
- What The Role Involves
- Lead, motivate, and support a team of 28, including Front of House Ambassadors, Central Reservations, Community Ambassadors, and the Events team.
- Deliver an exceptional, world‑class welcome for every visitor, ensuring impeccable presentation and seamless service.
- Work alongside the Client Services Director on strategic projects, reporting, and daily operational responsibilities.
- Manage all Front of House functions, including scheduling, payroll submissions, visitor management systems, meeting room operations, and event logistics.
- Collaborate closely with internal partners, such as Facilities, Security and external suppliers to maintain a consistent and high‑quality guest experience.
- Mentor, coach, and develop team members through structured appraisals, performance reviews, and continuous support.
- Ensure full compliance with HSEQ and company standards, maintaining up‑to‑date SOPs and operational documentation.
- Serve as a key ambassador for both our organisation and our client’s brand.
- Plan, organise, and execute premium corporate events and conferences.
- Proven events and conference management experience is essential.
- What We’re Looking For
- Proven experience leading Guest Services, Front of House, or Corporate Reception teams, ideally within professional services, luxury hospitality, or corporate events environments.
- A solid track record in planning, coordinating, and delivering corporate events and conferences.
- Strong leadership, coaching, and communication abilities, coupled with a genuine passion for developing people.
- Exceptional organisational skills and attention to detail, with the confidence to manage multiple priorities simultaneously.
- Proficiency in operational planning, scheduling, and producing accurate reports.
- A professional, polished presence with strong hospitality instincts and a proactive, solution‑oriented approach.
- High emotional intelligence, adaptability, and the ability to work effectively with diverse teams, stakeholders, and client groups.
- A natural alignment with our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
What will you get?
- Holiday
Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally.
As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.
We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team.
We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time.
Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background.
We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying.
Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
Conferencing and Events Director in London employer: Rapport Guest Services
At Rapport Guest Services, we pride ourselves on creating an exceptional work environment that fosters professional growth and a strong team spirit. As a Luxury Front Desk Concierge, you will be part of a dedicated team delivering outstanding service in a prestigious setting, with opportunities for career advancement and development. Our commitment to employee well-being is reflected in our competitive salary and supportive culture, making us an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Conferencing and Events Director in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rapport Guest Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rapport Guest Services
Don't be shy about reaching out to Rapport Guest Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conferencing and Events Director in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rapport Guest Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rapport Guest Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
