At a Glance
- Tasks: Lead and innovate Front of House operations across prestigious corporate accounts in Europe.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programmes, and excellent learning opportunities.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
- Why this job: Make a real impact by enhancing workplace experiences and leading high-performing teams.
- Qualifications: Proven leadership experience in corporate hospitality and strong client relationship skills.
The predicted salary is between 60000 - 80000 £ per year.
Rapport is looking for an exceptional Account Director to lead a high-profile Front of House operation across a prestigious corporate account portfolio that will initially incorporate UK&I and Europe. This is a strategic leadership role responsible for driving operational excellence, service innovation, client partnership and team performance across multiple locations, with the opportunity for wider global involvement. A key focus of this role will be leading and managing the transition of European Rapport programmes, ensuring new initiatives, operational changes and service models are successfully embedded across the portfolio. You will also support wider global Rapport programmes and strategic client projects where required.
As the senior lead across the account, you will act as the main point of contact for all Front of House operations, ensuring a seamless and consistent workplace experience across receptions, reservations and community management functions. You will build strong relationships with senior stakeholders, lead high-performing teams and drive continuous improvement across all areas of the operation. This role requires a visible and engaging leader who can balance strategic thinking with operational delivery, whilst championing Rapport’s culture, values and service standards.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure Your Future: Benefit from a contributory pension scheme
- Health Matters: Access wellness programmes, Employee Assistance Programme and digital GP services
- Thrive Personally & Professionally: Excellent learning and development opportunities
- Celebrate Excellence: Recognition through WOW Awards
- Give Back: One paid volunteering day each year to support a cause important to you
Key Responsibilities
- Lead all Rapport Front of House operations across the account portfolio
- Manage the transition and implementation of European Rapport programmes across the business
- Support wider global Rapport programmes and strategic client projects where required
- Act as the senior operational contact for the client and key stakeholders
- Build and maintain strong relationships with Executive Assistants, senior leadership teams and clients
- Oversee receptions, reservations, community management and guest experience operations
- Drive consistency of service standards, operational excellence and audit performance across all sites
- Lead innovation initiatives and implement best practice across the portfolio
- Prepare and present monthly and quarterly business reviews and client reporting packs
- Ensure Rapport policies, procedures and service standards are consistently delivered
- Lead, develop and inspire management teams across the operation
- Ensure regular communication, team talks, 1:1s and succession planning are embedded across all locations
- Maintain a strong visible presence across sites, building trusted relationships with both clients and teams
About You
- Proven senior leadership experience within workplace experience, corporate hospitality or premium customer service environments
- Experience leading multi-site operations, transitions and large-scale service implementations
- Strong client relationship management and stakeholder engagement skills
- Commercially aware with experience managing operational performance and budgets
- Confident presenting to senior stakeholders and leading business reviews
- Strategic mindset with the ability to drive innovation and continuous improvement
- Passionate about people, service excellence and creating exceptional workplace experiences
About Us
Rapport Guest Services is a multi-award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Account Director – Front of House Services in London employer: Rapport Guest Services
Rapport is an outstanding employer that prioritises a people-first culture, offering exceptional benefits such as exclusive travel discounts, wellness programmes, and generous learning opportunities. With a strong commitment to employee growth and a focus on service excellence, you will thrive in a dynamic environment that values innovation and collaboration across multiple locations in the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director – Front of House Services in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rapport Guest Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rapport Guest Services
Don't be shy about reaching out to Rapport Guest Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Director – Front of House Services in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rapport Guest Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rapport Guest Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
