At a Glance
- Tasks: Be the welcoming face of our workplace, delivering exceptional service to every visitor.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Work 4 days a week with great career growth potential.
- Why this job: Make memorable first impressions and thrive in a dynamic, supportive environment.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 36624 - 36624 € per year.
We are excited to be recruiting for a Lobby Host to join our team and play a key role in delivering an exceptional front‑of‑house experience. As a Lobby Host, you'll be at the heart of the workplace experience, delivering memorable first impressions and exceptional customer service. You'll welcome visitors, support occupiers, and work with your team to create a professional, seamless and engaging environment.
Type of Contract: Full‑time, Permanent
Working Days: 4 days a week
Shifts: 7am – 6pm or 8am – 7pm (10 hours working) – 1 hour unpaid lunch – 2 x 30 paid breaks
Salary: £36,624 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Be the face of the workplace, delivering a warm, professional, and memorable welcome to every visitor.
- Create exceptional first impressions and ensure every guest receives a seamless, VIP experience.
- Guide and support visitors throughout their journey, providing information, assistance, and proactive service.
- Build positive relationships with occupiers, visitors, security teams, and key stakeholders.
- Manage visitor arrivals and access processes, ensuring a smooth and efficient experience.
- Take ownership of the lobby and reception areas, maintaining a welcoming and professional environment at all times.
- Anticipate needs, resolve queries, and confidently handle challenges to deliver outstanding customer service.
- Work collaboratively with colleagues to provide a consistently high standard of service and workplace experience.
- Contribute ideas and embrace new ways of working to continuously enhance the visitor experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders.
- Demonstrate excellent verbal and written communication skills in English.
- Be creative, proactive, organised, highly detail‑focused, process‑driven, and resourceful, with a positive, can‑do attitude.
- Be confident working independently as well as collaboratively within a larger team.
- Present yourself impeccably and display exceptional interpersonal skills.
- Ideally have a minimum of one year of customer service experience in a similar role, such as front‑of‑house reception within a luxury hotel, premium airline, or corporate environment.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Lobby Host employer: Rapport Guest Services
At Rapport Guest Services, we pride ourselves on being an exceptional employer that values our team members and their growth. Located in a vibrant environment, our Lobby Hosts enjoy a supportive work culture with a focus on personal and professional development, alongside attractive benefits such as exclusive discounts, wellness programs, and opportunities to give back to the community. Join us to be part of a multi-award-winning company that champions inclusion and delivers outstanding service every day.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rapport Guest Services online. Understanding their values and what they stand for will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Lobby Host, you'll be the face of the workplace. Role-play common scenarios with friends or family to boost your confidence in delivering that warm, professional welcome.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you present yourself impeccably to reflect the high standards of service that Rapport is known for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Lobby Host
Some tips for your application 🫡
Show Your Personality:As a Lobby Host, your warm and outgoing personality is key! Let your unique character shine through in your application. We want to see how you can create rapport and make memorable first impressions.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any relevant skills that align with our values. We love seeing how you can contribute to our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Rapport Guest Services!
How to prepare for a job interview at Rapport Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Lobby Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to create memorable first impressions and how you handle challenging situations with grace.
✨Dress to Impress
Since you'll be the face of the workplace, make sure to present yourself impeccably. Choose professional attire that reflects the company’s standards. A polished appearance can set the tone for a positive first impression, so don’t overlook this detail!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
