At a Glance
- Tasks: Lead and manage front of house teams across multiple sites, ensuring exceptional service.
- Company: Join Rapport Guest Services, a multi-award-winning company in corporate hospitality.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Elevate your career while making a real impact on guest experiences.
- Qualifications: Experience in front of house management and a passion for outstanding service.
The predicted salary is between 40000 - 42000 € per year.
Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!
We are seeking a confident and experienced Regional Front of House Operations Manager to lead and elevate our front of house services across Leeds, Manchester, Edinburgh and Glasgow. This is a dynamic, hands‑on leadership role suited to someone who thrives in a people‑focused environment and leads by example. You will play a key role in ensuring a consistently high standard of service across all regional sites, while actively supporting your teams on the ground.
As Regional Front of House Operations Manager, you will be based in Leeds but oversee front of house operations across four office locations. While you will have regional responsibility, this is a desk‑based role where you will regularly work alongside your teams at reception, providing support, guidance, and leadership in a fast‑paced environment. You will be responsible for driving service excellence, maintaining consistency across sites, and developing your teams to deliver a professional and welcoming workplace experience.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Monday – Friday; on a shift rota basis between 7 AM – 7 PM with flexibility as per business needs)
Salary: £40,000‑£42,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Lead and manage front of house teams across multiple sites.
- Act as a visible, hands‑on leader by supporting reception teams on the desk.
- Ensure a consistent, high‑quality guest and employee experience across all locations.
- Coach, develop, and support team members to achieve their full potential.
- Oversee daily operations, standards, and performance across sites.
- Collaborate with internal stakeholders to continuously improve service delivery.
- Conduct regular site visits to maintain alignment and standards.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Proven experience managing people within a front of house, reception, or workplace environment.
- A natural leader who is approachable, proactive, and leads by example.
- Comfortable working operationally while also managing at a regional level.
- Strong communication and organisational skills.
- A passion for delivering exceptional customer and workplace experiences.
- Flexible and willing to travel between office locations.
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Regional Front of House Operations Manager in Leeds employer: Rapport Guest Services
At Rapport Guest Services, we pride ourselves on being an exceptional employer that champions a people-first culture and offers a dynamic work environment across Leeds, Manchester, Edinburgh, and Glasgow. As a Regional Front of House Operations Manager, you will benefit from extensive learning and development opportunities, competitive financial rewards, and a supportive atmosphere that encourages personal and professional growth. Join us to lead a passionate team dedicated to delivering outstanding corporate hospitality while enjoying unique perks like travel discounts and community engagement initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Front of House Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in front of house roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or job fairs where you can meet potential employers face-to-face. Bring your best self and be ready to talk about your experience in hotels or corporate hospitality.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Prepare for interviews by practising common questions related to front of house operations. Think about how you can demonstrate your leadership skills and passion for service excellence. Confidence is key!
We think you need these skills to ace Regional Front of House Operations Manager in Leeds
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for exceptional service shine through! Share specific examples from your experience in hotels, airlines, or corporate hospitality that highlight your commitment to delivering outstanding guest experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. We want to see how your skills align with our mission of creating a welcoming workplace and driving service excellence across multiple sites.
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your professional experience. Share your leadership style and how you connect with teams to create a positive environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Rapport Guest Services
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to corporate hospitality and how they maintain service excellence across multiple locations. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Style
As a Regional Front of House Operations Manager, they’ll want to see your leadership skills in action. Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Highlight your hands-on approach and how you support your team on the ground.
✨Demonstrate Your People Skills
This role is all about people! Be ready to discuss how you build rapport with both guests and team members. Share specific instances where your communication and organisational skills made a difference in service delivery or team performance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their training programmes, how they measure service excellence, or what challenges the team currently faces. This shows you’re proactive and genuinely interested in contributing to their success.
